Strategic Enterprise CSM — Adoption & Partnerships

Axon; Canada; On-site; CAD 74,000 - 119,000; Full time

Job summary

A tech company is looking for a Customer Success Manager in Canada to develop strategic partnerships with enterprise clients. You will be the main point of contact, helping clients optimize their use of products and addressing their operational needs. The role requires expertise in project management, effective communication, and data analysis skills, aiming to elevate customer experience. Compensation ranges from $74,250 to $118,800 CAD, reflecting commitment to a diverse workforce.

Benefits

Bonus structure

Stock awards

Comprehensive benefits

Qualifications

• 5+ years’ working in a customer-facing role and 3+ years working with Enterprise-level customers.
• Strong project management skills to track multiple customer requests and issues.
• Proven track record of leading process improvements within large organizations.

Responsibilities

• Builds trusted partnerships with command staff, procurement, and training leads.
• Acts as a liaison between Sales, Professional Services, Support, and the customer.
• Collects feedback on product usability, training effectiveness, support responsiveness.

Skills

Project management

Customer-facing skills

Data analysis

Communication skills

Organizational skills

Education

Bachelor’s degree or equivalent work experience

Job description

A tech company is looking for a Customer Success Manager in Canada to develop strategic partnerships with enterprise clients. You will be the main point of contact, helping clients optimize their use of products and addressing their operational needs. The role requires expertise in project management, effective communication, and data analysis skills, aiming to elevate customer experience. Compensation ranges from $74,250 to $118,800 CAD, reflecting commitment to a diverse workforce.