Store Manager

Moffatt & Powell RONA; Tillsonburg; On-site; CAD 67,000 - 75,000; Full time

Job summary

A community-driven retail organization in Tillsonburg, Ontario, is seeking a Store Manager to lead daily operations, build customer relationships, and mentor a high-performing team. The ideal candidate will embody strong leadership skills, drive sales growth, and ensure a positive work environment. This role offers a competitive salary of $67,320 – $75,000 based on experience, comprehensive benefits, and opportunities for career growth. Join a team that values work-life balance and community impact.

Benefits

Competitive salary

Comprehensive benefits

Paid vacation and holidays

Supportive culture

Career growth opportunities

Qualifications

• Hands-on people leadership including coaching, mentoring, and team development.
• High standards of ethics, integrity, and quality.
• Commitment to continuous learning and professional development.

Responsibilities

• Lead the store in alignment with company mission and values.
• Build strong relationships with customers and the local community.
• Drive sales growth by coaching the team and leading by example.
• Deliver an exceptional customer experience, resolving concerns professionally.
• Recruit and develop a high-performing team.
• Ensure compliance with health and safety policies.

Skills

Customer-focused leadership

Communication skills

Coaching and mentoring

Decision-making abilities

Planning and organization

Job description

Overview

Store Manager – Tillsonburg, Ontario

At Moffatt & Powell RONA, we believe great stores are built by great people. We’re a close-knit, community-driven organization where leaders are supported, voices are heard, and work-life balance truly matters. Guided by our values of Caring, Commitment, Community, and Continuous Learning, we’re looking for a Store Manager who wants to grow with us and make a meaningful impact.

As Store Manager, you’ll lead from the floor—driving sales through strong customer relationships, coaching and developing your team, and ensuring smooth day-to-day operations. You’ll foster a positive, high-performing culture while aligning store operations with our mission and values. This role is ideal for a hands-on, people-first leader who enjoys being present, building teams, and contributing to a family-oriented business rooted in the community.

Key Skills & Competencies

• Customer-focused leadership with strong communication and collaboration skills
• Hands-on people leadership, including coaching, mentoring, and team development
• Sound judgment, decision-making, and problem-solving abilities
• Strong planning, organization, and time-management skills
• Results-driven mindset with accountability and reliability
• Adaptable, flexible, and open to creative and innovative thinking
• High standards of ethics, integrity, and quality
• Commitment to continuous learning and professional development

Key Responsibilities

• Lead the store in alignment with company mission, vision, and values while fostering a respectful, inclusive, and motivating workplace
• Build and maintain strong relationships with customers, internal stakeholders, and the local community
• Drive sales growth and margins by identifying opportunities, coaching the team, and leading by example on the floor
• Deliver an exceptional customer experience, including resolving escalated concerns with empathy and professionalism
• Recruit, onboard, and develop a high-performing team through clear expectations, coaching, and ongoing training
• Support HR processes including recruitment, documentation, and performance management
• Develop current and future leaders through mentorship and continuous learning
• Ensure compliance with all health and safety policies and legislative requirements
• Promote a culture of safety, wellness, and accountability, including incident response

Leadership & Operations

• Oversee daily store operations, including scheduling, payroll accuracy, purchasing, expense control, and reporting
• Maintain operational, merchandising, cash handling, inventory, and ordering standards in line with company policies and procedures
• Provide ongoing performance management through coaching, feedback, and accountability conversations
• Monitor inventory levels and collaborate with buyers, vendors, and other branches to meet customer demand
• Execute a local market strategy aligned with corporate goals and community needs
• Coordinate with external vendors to maintain a safe, clean, and professional store environment
• Ensure consistent compliance with health and safety, operational, and reporting requirements
• Partner closely with the Director of Operations and participate in regular leadership meetings and calls

What we offer

• Competitive salary ($67,320 – $75,000 based on experience)
• Comprehensive benefits and company pension plan
• Paid vacation and holidays
• A supportive culture that values work-life balance
• The opportunity to grow your career within Moffatt & Powell

Moffatt & Powell is an equal opportunity employer committed to fostering an inclusive, barrier-free workplace. Accommodations are available upon request for candidates participating in all stages of the selection process. We value diversity and are dedicated to creating an environment where everyone feels respected and supported.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.