Store Experience Leader: Elevate Customer Moments

PetSmart Store Support Group, Inc.; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading pet supply retailer in Ottawa, Ontario is seeking an Assistant Store Manager to enhance customer experiences and drive store operations. This role involves overseeing associates, ensuring compliance with store standards, and managing business growth. Ideal candidates will have 3-5 years of retail leadership experience, strong communication skills, and a commitment to exceptional service. Join us for the opportunity to make a meaningful impact in a team dedicated to pets and their owners.

Benefits

Paid Weekly

Health & Wellness Benefits

Group Registered Retirement Plan (RRSP) with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Qualifications

• 3-5 years of retail leadership or customer-focused experience required.
• Full-time availability required, with flexibility to work evenings, weekends, and holidays.
• Strong written and verbal communication skills.

Responsibilities

• Provide leadership and service to ensure pet parent satisfaction.
• Oversee daily store operations and associate engagement.
• Drive business growth and accountability for store P&L.

Skills

Retail leadership

Customer service experience

Communication skills

Organizational skills

Job description

A leading pet supply retailer in Ottawa, Ontario is seeking an Assistant Store Manager to enhance customer experiences and drive store operations. This role involves overseeing associates, ensuring compliance with store standards, and managing business growth. Ideal candidates will have 3-5 years of retail leadership experience, strong communication skills, and a commitment to exceptional service. Join us for the opportunity to make a meaningful impact in a team dedicated to pets and their owners.