Store Experience Leader: Elevate Customer Moments

PetSmart Store Support Group, Inc.; Brampton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading pet retail company in Brampton is seeking an Assistant Store Manager Customer Experience to lead a team responsible for exceptional service and operations. The ideal candidate will have 3-5 years in retail leadership with a strong focus on customer satisfaction. Responsibilities include overseeing store activities, ensuring compliance with policy, and managing associates. Join a passionate team dedicated to creating meaningful experiences for pets and their families. This position offers competitive pay and comprehensive benefits.

Benefits

Paid weekly

Health & Wellness Benefits

Group Registered Retirement Plan (RRSP) with company match

Paid time off for full-time associates

Career pathing and development opportunities

Qualifications

• 3-5 years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule for evenings, weekends, and holidays.
• Strong written and verbal communication skills.

Responsibilities

• Provide exceptional leadership and service to pet parents.
• Facilitate the associate experience and support associate development.
• Oversee the pet parent experience across various platforms.

Skills

Retail leadership experience

Customer service focus

Communication skills

Organizational skills

Computer proficiency

Job description

A leading pet retail company in Brampton is seeking an Assistant Store Manager Customer Experience to lead a team responsible for exceptional service and operations. The ideal candidate will have 3-5 years in retail leadership with a strong focus on customer satisfaction. Responsibilities include overseeing store activities, ensuring compliance with policy, and managing associates. Join a passionate team dedicated to creating meaningful experiences for pets and their families. This position offers competitive pay and comprehensive benefits.