Store CX & Omnichannel Leader

Michaels; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A retail company in Calgary is seeking a leader for front-end operations to enhance customer service and operational effectiveness. The role involves assisting the Store Manager, training a team focused on customer experience, and managing store safety and shrink programs. Preferred experience includes retail management. Candidates must demonstrate strong interpersonal skills, a commitment to customer service, and the ability to perform physical tasks related to the store environment. This position requires active engagement in both leadership and operational duties.

Qualifications

• Preferred retail management experience.
• Ability to remain standing for long periods.
• Ability to lift heavy boxes and access high shelves.

Responsibilities

• Deliver a customer-centric shopping experience through effective front-end operations.
• Assist Store Manager with compliance to SOPs and company programs.
• Help manage and execute shrink and safety programs.
• Train and coach the customer experience team to achieve results.
• Serve as Manager on Duty and interact positively with customers.

Job description

A retail company in Calgary is seeking a leader for front-end operations to enhance customer service and operational effectiveness. The role involves assisting the Store Manager, training a team focused on customer experience, and managing store safety and shrink programs. Preferred experience includes retail management. Candidates must demonstrate strong interpersonal skills, a commitment to customer service, and the ability to perform physical tasks related to the store environment. This position requires active engagement in both leadership and operational duties.