Store Associate

Sherwin-Williams; Vernon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading paint and coating retailer in Vernon is seeking a dedicated Store Associate to deliver exceptional customer service and manage sales transactions. Responsibilities include assisting customers in person and over the phone, ensuring product knowledge, and maintaining visual standards in the store. Candidates should possess a valid Driver’s License, the ability to lift up to 50 lbs, and ideally have some experience in retail or customer service. Join our team to enhance customer satisfaction and achieve sales goals.

Qualifications

• Must be at least eighteen (18) years of age.
• Must legally work in the country.
• Have a valid, unrestricted Driver’s License.
• Ability to frequently lift and carry up to 50 lbs.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers by determining needs and presenting products.
• Process sales transactions accurately.
• Maintain knowledge on products offered.

Skills

Customer service

Sales

Ability to lift and carry up to 50 lbs

Product knowledge (paint and related products)

Education

High School diploma or CAEC

Job description

Overview

This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store associates are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Location

The individual selected for this role will be expected to work at Store #8921, located at: 4400 32 St Unit E530, Vernon, BC V1T 9H2

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.

Preferred Qualifications:

• Have a High School diploma or a Certificate of Adult Education Completion (CAEC)
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales