Stage Experience Lead

Sephora USA, Inc; Kitchener; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading cosmetics retailer in Kitchener is seeking a Stage Experience Lead to oversee all sales floor departments. This role involves ensuring that the team executes the store's selling model, delivers excellent client service, and manages performance assessments. Candidates should have 1-3 years of experience in a similar role and possess strong communication skills. The position offers competitive hourly compensation and opportunities for performance-based bonuses.

Benefits

Performance-based bonus opportunities

Competitive benefits program

Learning and development initiatives

Qualifications

• 1-3 years’ experience in a similar role at a high-volume store.
• Proven ability to drive sales and deliver outstanding client service.
• Strong understanding of sales performance and business opportunities.

Responsibilities

• Ensure all on-stage cast properly execute selling model.
• Support timely responses to client feedback.
• Assist in-store events to achieve store goals.
• Coach performance management situations within the store.
• Demonstrate understanding of store's sales performance.

Skills

Excellent verbal/written communication skills

Ability to influence business partners

Team building and development

Job description

Overview

Job ID: 278370
Store Name/Number: ON-The Boardwalk (1684)
Address: 210 The Boardwalk #2, Waterloo, ON N2N 0B1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

Responsibilities

• Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
• Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
• Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
• Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

What we’re looking for

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Meaningful Rewards

The compensation ranges between CAD$22.20 - CAD$26.10/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.