Staff Engagement Manager

D-Wave Quantum Inc.; Remote; CAD 126,000 - 191,000; Full time

Job summary

A leading company in quantum computing is seeking an Engagement Manager to join their Customer Success team in Canada. This role involves cultivating client relationships, leading project execution, and ensuring successful delivery of quantum optimization solutions. The ideal candidate will have over 7 years of experience in software project management, excellent communication skills, and the ability to develop tailored solutions that meet client needs. This position offers an exciting opportunity to work with industry-leading clients and make impactful contributions.

Benefits

Competitive pay

Company ownership

Range of meaningful benefits

Qualifications

• 7+ years of experience in consulting or managing software projects.
• Ability to articulate complex information clearly to diverse audiences.
• Proven track record of managing multiple projects effectively.

Responsibilities

• Cultivate strong relationships with major clients and partners.
• Lead project execution from initiation to completion.
• Develop financial business cases for Quantum Optimization solutions.

Skills

Interpersonal skills

Project management

Communication skills

Agile methodology

Education

Bachelor’s degree or equivalent

Job description

D-Wave (NYSE: QBTS) , D-Wave is a leader in the development and delivery of quantum computing systems, software, and services. We are the world’s first commercial supplier of quantum computers, and the only company building both annealing and gate-model quantum computers. Our mission is to help customers realize the value of quantum, today. Our quantum computers — the world’s largest — feature QPUs with sub-second response times and can be deployed on-premises or accessed through our quantum cloud service, which offers 99.9% availability and uptime. More than 100 organizations trust D-Wave with their toughest computational challenges. With over 200 million problems submitted to our quantum systems to date, our customers apply our technology to address use cases spanning optimization, artificial intelligence, research and more. Learn more about realizing the value of quantum computing today and how we’re shaping the quantum-driven industrial and societal advancements of tomorrow: www.dwavequantum.com .

You can read more about our company and our innovations in the pages of The Wall Street Journal, Time Magazine, Fast Company, MIT Technology Review, Forbes, Inc.Magazine, Wired and across many whitepapers.

At D-Wave, we’re helping customers realize the value of quantum computing today and are shaping the quantum-driven industrial and societal advancements of tomorrow.

About the role

We are seeking an experiencedEngagement Manager to join our Customer Success team.

This is an exciting opportunity to work with industry-leading customers and partners, and to buildquantum optimizationsolutionspowered bythe most advanced quantum computer in the world.

Reporting directly to the Director of Customer Success, you will serve as the primary liaison between D-Wave and its clients, cultivating andmaintainingstrong relationships. You will oversee customer engagements, manage expectations, and ensure the successful delivery of services, all while aligning client needs with the company’s strategic goals. Your role will be instrumental in driving the successful deployment of quantum optimization solutions,facilitatingseamless communication, and fostering long-term, productive partnerships.

The Engagement Manager will play a key role in external sales calls, collaborating with both internal teams and customers to develop tailored professional services proposals for quantum optimization solutions. This strategic position involves cultivating strong relationships with major clients and key strategic partners, including large application software companies and consulting firms.

What you'll do

• Establish and nurture strong relationships with clients, understanding their needs and priorities to tailorquantum optimizationsolutions effectivelyandsettingand managing customer expectations
• Leadproject execution from initiation to completion, ensuringtimelydelivery and adherence to project scope and budget
• Develop financial business cases to justify the value of our Quantum Optimization solutions
• Serveas the primaryliaisonbetween clients and internal teams,ensuring clear communication, addressing concernsefficiently, and managing expectations
• Coordinate communication and executive reviews withcustomers'and D-Wave executive sponsors
• Collaborate with cross-functional teams within D-Wave to ensure smooth project execution and alignment with client requirements
• Monitorproject progress,proactivelyidentifypotential risks, and implement corrective actions toensure successful outcomes and tomaintainclient satisfaction
• Prepare regular reports for clients detailing project status, key metrics, and actions
• Participate in sales calls with industry-leading customers and develop proposals and statements of work
• Translateclient needsinto actionablerequirements for internal productteams,advocating the customer’s perspectiveforprovisioning activities
• Ensure properprojectcloseoutincluding lessons learnedandhandover totechnicalaccount manager
• Lead presales scoping activities to define project scope,responsibilitiesand businessvalue potential

About You

• Bachelor’s degree, Agile/Scrum certification, or equivalent education and experience
• 7+ years professional experience successfully consulting and/or leading delivery of complex software development projects at large scale
• Ability to clearly articulate complex information to both technical and non-technical audiences
• Strong interpersonal skills to build rapport and trust with clients at all levels
• Proven ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines
• Understand client needs and develop tailored solutions that align with business objectives
• Proven ability to lead, mentor, and empower internal teams by providing clear direction, removing obstacles, and fostering a collaborative environment to drive successful project outcomes
• Abilitytoidentifyand resolve issues proactively, effectively navigating challenges with clients.
• Excellent verbal and written communication skills, including sales presentations, project steering committee presentations, and providing partner updates
• Experience working in many industries and learning new domains, while adding business value

A D-Waver's DNA

• We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
• We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
• We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.
• As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.

Our Compensation Philosophy is Simple but Powerful:

We believe providing D-Wavers with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they’ve got — not because they’re simply making money, but because they’ve fallen in love with our vision, mission, values, and team.

During the interview process, your Recruiter will review our total rewards (base, equity, bonus, perks, benefit, culture). The final offer is determined by your proficiencies within this level.

Inclusion

We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.

The Fine Print

No 3rd party candidates will be accepted

It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.

The pay range for this role is:

68,000 - 102,000 GBP per year (Remote (United Kingdom))