SSENSE Montreal - Appointment Operations Coordinator (Part Time)

SSENSE; Montreal; On-site; CAD 30,000 - 60,000; Part time

Job summary

A luxury e-commerce platform is seeking a Part Time Appointment Operations Coordinator for its Montreal boutique. Key responsibilities include managing the appointment-based shopping experience, supporting inventory management, and ensuring high-level customer service. Ideal candidates will have at least 1 year of experience in luxury retail and strong organizational skills. This role offers a permanent part-time position with opportunities for discounts and benefits.

Benefits

Generous Employee Discount

Access to telemedicine

Savings and retirement plan matching contributions

Qualifications

• Minimum of 1 year operation experience in luxury retail, hospitality, or customer service.
• Ability to lift heavy boxes (15kg).
• Excellent time management and organizational skills.

Responsibilities

• Support the customer journey of visit and appointment-based models.
• Process and prepare merchandise for the sales floor.
• Build strong relationships with the warehouse team.

Skills

Customer service

Inventory management

Organizational skills

Detail-oriented

Tools

Microsoft Office Suite

Google Suite

POS system

Job description

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

Overview

Join our retail team as a Part Time Appointment Operations Coordinator at our boutique in the heart of the Old Port! Our SSENSE Montreal boutique spans five floors, offering a curated selection of high-end products, combining iconic brands with emerging designers. Join our team of 65 passionate individuals and contribute to delivering an outstanding customer experience.

The Appointment Operations Coordinator is responsible for the process and operations behind the appointment based personalized shopping experience for each of our customers at our SSENSE boutique. The candidate will deliver on accuracy, speed and efficiency of the appointment inventory on a daily basis. The candidate will ensure flawless execution through quickly communicating and addressing issues to deliver best-in-class customer experiences.

What you will do

• Support the customer journey of visit and appointment-based models. Ensure an outstanding customer experience is achieved by leveraging presentations, inventory management and after sales services
• Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.
• Build strong relationships with the warehouse team that continuously improve processes and provide the highest quality of customer service.
• Support loss prevention in all areas of physical security, inventory management and transaction accuracy.

Qualifications

• A minimum of 1 year previous operation experience in luxury retail, hospitality or customer service
• Ability to lift heavy boxes (15kg)
• Proficiency in Microsoft Office Suite, Google Suite, Web and computer-savviness
• Detail-oriented with strong time management and organisational skills
• Ability to work in a fast-paced environment, while delivering high level of customer service

What sets you apart

• Experience with operating POS system
• Excellent written and verbal communication skills in both English and French
• Flexibility in regards to the schedule (3 days, including a store closing and a weekend shift)
• Highly competent with technology and mobile applications.

Additional Information

• Permanent part time role
• Generous Employee Discount
• Access to telemedicine
• Savings and retirement plan matching contributions
• Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!

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