Sr. Technical Desktop Analyst

PeopleToGo; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A technology consulting firm in Toronto is seeking a Sr. Technical Desktop Analyst to provide deskside support for over 2000 end users. The ideal candidate will have extensive experience with Lotus Notes password resets, Windows environments, Active Directory, and demonstrate exceptional customer service skills. This 12-month contract role requires a dynamic individual who can support executives and troubleshoot hardware effectively.

Qualifications

• Minimum 3 years in a technology-related discipline.
• 5 to 7 years experience in PC support & Networking.
• Experience providing support to Senior Executives.

Responsibilities

• Provide deskside support for Lotus Notes password resets.
• Support mixed Unix / Windows environment.
• Assist with Windows OS and Office Suite issues.
• Troubleshoot PC / Laptop hardware and imaging.

Skills

Lotus Notes password resets

Unix / Windows environment

Active Directory

Windows Office Suite

Break/fix knowledge

TCP/IP protocols

WiFi technology knowledge

BlackBerry support

PC/Laptop hardware troubleshooting

Imaging technologies

Excellent customer service skills

Education

3 year College diploma or University degree

MCSE certification

MCP certification

A+ certification

Job description

Overview

Job Title : Sr. Technical Desktop Analyst

Location : Toronto, ON

Type : 12 month Contract

Starts : Immediately

Our client currently has an opening for a Technical Analyst (Deskside support) to work as part of a team providing Lotus Notes Ver. 7 or 8 password resets, ID admin work, PC, Laptop and BlackBerry (BES) support to approximately 2000 end users.

Note : Client will consider cross training on Lotus Notes if all other skills / experience criteria are met; however candidates must still have a minimum of recent basic working experience with Lotus Notes as a user in an Enterprise environment at the very minimum to be considered.

Responsibilities

• Provide deskside support for Lotus Notes password resets and ID administration (Notes Ver. 7 or 8) as part of a team serving approximately 2000 end users.
• Support a mixed Unix / Windows environment (AIX, Windows) and adjacent IT systems.
• Assist with Windows operating systems and Office Suite proficiency to resolve user issues.
• Perform break/fix activities on software, hard drives, and peripherals.
• Support basic network protocols (TCP/IP) and knowledge of WiFi technologies.
• Provide client and BES (BlackBerry) handheld device support and VPN remote user support.
• Troubleshoot PC / Laptop hardware and perform imaging (RIS / ImageX / WDS).
• Deliver excellent customer service with deskside support at an executive level and strong presentation skills.

Qualifications

• Must Have Skills:
• Recent Lotus Notes (Ver. 7 or 8) password resets and ID administration experience.
• Experience in a mixed Unix / Windows environment (AIX, Windows).
• Active Directory (2003 / 2007 / 2008 / 2010).
• Windows Office Suite proficient.
• Strong hands-on knowledge of break/fix: software, hard drives, peripherals.
• Good understanding of basic network protocols: TCP/IP.
• Knowledge of WiFi technology.
• Client and BES – Blackberry handheld device, VPN remote user support.
• PC / Laptop hardware troubleshooting and repair.
• Proficient in imaging technologies: RIS / ImageX / WDS.
• Excellent customer service skills, with experience providing deskside support at the executive level and strong presentation skills.
• Education / Experience:
• Minimum 3 year College diploma or University degree in a technology related discipline.
• MCSE, MCP, A+ industry certifications preferred.
• 5 to 7 years experience in PC support & Networking.
• Recent Lotus Notes (Ver. 7 or 8) password resets, ID administration experience (duplicate entry retained for emphasis).
• Experience providing support to Senior Executives.
• Supervisory experience is a nice to have.
• BlackBerry support experience required (client and BES).
• Ability to work in a fast-paced environment and make frequent re-prioritization decisions.
• Excellent customer service, communications and presentations skills across levels in a fast-paced Enterprise environment.
• Professional, dynamic and career minded with a strong work ethic.