Sr. Technical Account Manager (Remote, CAN)

CrowdStrike; Manitoba; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading cybersecurity firm in Canada is seeking a Technical Account Manager to enhance customer support and onboarding. This remote-friendly position offers competitive compensation and focuses on customer success in a collaborative environment. The ideal candidate should have a Bachelor's degree, experience with Windows Server, and excellent problem-solving skills. Opportunities for professional development are provided.

Benefits

Remote-friendly work culture

Comprehensive wellness programs

Competitive vacation and holidays

Professional development opportunities

Qualifications

• Bachelor’s Degree in Computer Science or equivalent preferred.
• CISSP or ITIL Certification is a plus.
• 3+ years of Customer Success/Support/Technical Account Management experience in a SaaS organization.

Responsibilities

• Serve as the primary technical contact and augment customer support teams.
• Onboard new customers to the employer's platforms.
• Research and resolve technical issues in a timely manner.

Skills

Excellent customer service skills

Proven problem-solving skills

Collaborative attitude

Education

Bachelor’s Degree or equivalent experience

Tools

Windows Server Operating Systems

Python Scripting

RestAPI

Job description

Employer Industry: Cybersecurity

Why consider this job opportunity:

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Professional development opportunities for all employees regardless of level or role
• Great Place to Work Certified™ across the globe

What to Expect (Job Responsibilities):

• Serve as the primary technical contact and augment customer support teams
• Onboard new customers to the employer's platforms
• Conduct proactive periodic health checks, product training, and develop best practices for customer success
• Engage with customers at all organizational levels, from SOC teams to C-suite executives
• Research and resolve technical issues in a timely manner, providing recommendations and action plans

What is Required (Qualifications):

• Bachelor’s Degree or equivalent experience
• Experience working with Windows Server Operating Systems
• Excellent customer service skills with the ability to establish technical credibility quickly
• Proven problem-solving skills and a collaborative attitude
• Ability to travel up to 25%

How to Stand Out (Preferred Qualifications):

• Bachelor’s Degree in Computer Science or equivalent
• CISSP or ITIL Certification
• 3+ years of Customer Success/Support/Technical Account Management experience in a SaaS organization
• Deep expertise in Linux and Mac platforms
• Experience with Python Scripting and RestAPI

#Cybersecurity #CustomerSuccess #TechnicalSupport #RemoteWork #CareerOpportunity

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