Sr Manager, Salesforce Effectiveness

Alcon; Mississauga; On-site; CAD 100,000 - 130,000; Full time

Job summary

A global leader in eye care is seeking a Sr Manager, Salesforce Effectiveness in Mississauga, Canada. This role focuses on optimizing sales operations and driving commercial excellence across the business. The ideal candidate will have at least 6 years of experience in sales operations and a strong background in designing sales process improvements. Join a company dedicated to making a meaningful impact in the lives of patients and customers.

Benefits

Growing, innovative environment

Strategic growth and development opportunities

Qualifications

• Minimum 6 years in sales operations, commercial excellence, or sales effectiveness roles.
• Proven track record in designing sales process improvements.
• Strong experience in quota and incentive compensation design.

Responsibilities

• Drive sales process optimization through planning frameworks.
• Design and manage quota and incentive structures.
• Develop and deliver localized playbooks and toolkits.
• Lead field engagement and change management initiatives.
• Collaborate with sales and customer technology teams.

Skills

Sales operations

Commercial excellence

Sales enablement tools

Quota compensation design

Cross-functional leadership

Education

Bachelor’s Degree or equivalent experience

Tools

Salesforce

Veeva

Job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As the Sr Manager, Salesforce Effectiveness, you will be the connective tissue between strategy and execution. In this role you will ensure that sales teams are equipped, enabled, and empowered to succeed, turning commercial ambition into commercial achievement.

This position supports all Alcon Canada business units by driving commercial excellence and optimizing sales operations. The role enhances planning frameworks, quota and incentive design, and tool adoption to enable high-performing teams. It provides strategic guidance on field force sizing, territory design, and operational processes, while partnering with internal partners to deliver systems and insights that shape future business models. Acting as a key liaison across Canada, Americas, and Global teams, this role ensures alignment, simplifies execution, and accelerates capability adoption in Mississauga, Canada. In this role a typical day will include:

• Drive sales process optimization through planning frameworks that enable teams to fully leverage new and existing commercial capabilities.
• Design and manage quota and incentive structures in partnership with Finance and Sales Leadership to create motivating, equitable models that reduce complexity and improve field execution.
• Develop and deliver localized playbooks and toolkits that accelerate adoption of sales tools and ensure compliance across the field.
• Lead field engagement and change management initiatives, championing alignment across Canada, Americas, and Global teams to simplify rollouts and communication.
• Offer actionable insights on field force operational matters to inform decision-making and improve execution.
• Collaborate with sales and customer technology, customer success and business insights teams to ensure systems and processes effectively support sales operations and field force needs.
• Define performance metrics and reporting, establish KPIs, and partner with analytics to uncover insights that shape future strategies and business models.

WHAT YOU'LL BRING TO ALCON:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school+15 yrs; Assoc.+11 yrs; M.S.+4 yrs; PhD+3 yrs)
• Minimum 6 years in sales operations, commercial excellence, or sales effectiveness roles within MedTech, healthcare, or life sciences.
• Proven track record in designing and implementing sales process improvements, including territory alignment, call planning, and field force sizing.
• Strong experience in quota and incentive compensation design, ensuring compliance with industry regulations and motivating field performance.
• Expertise in sales enablement tools and CRM systems (e.g., Salesforce, Veeva) and familiarity with MedTech-specific digital platforms.
• Demonstrated ability to lead cross-functional projects and influence senior stakeholders across Sales, Marketing, Finance, and IT.

HOW CAN YOU THRIVE AT ALCON:

• Benefit from a growing, innovative environment.
• Sharpen your current skills and gain exposure within different areas of the business.
• Focused and strategic growth and development opportunities.
• Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight and improve lives!

Alcon Careers

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