Senior Content Designer

Rogers Communications; City of Moncton; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian telecommunications company is seeking a Digital Content Designer to create user-centered content for their digital platforms. This role involves strategy development, content creation, and performance analysis to enhance customer experiences. The ideal candidate has a strong background in content management, analytics tools, and a bachelor's degree in a related field, along with at least 2 years of professional experience. The position offers competitive salary, health benefits, and various employee discounts.

Benefits

Competitive salary & annual bonus

Health and dental benefits

Discounts on services and tickets

Paid time off for volunteering

Career development opportunities

Wellness programs

Qualifications

• 2+ years of experience as a digital content designer, content strategist, or similar role.
• Retail and telecommunications experience is a plus.
• Ability to manage multiple projects with tight deadlines.

Responsibilities

• Craft and implement user-first digital content that aligns with business objectives.
• Ensure all content is SEO-friendly and accessible.
• Manage content production timelines to ensure on-time delivery.

Skills

Content management systems (CMS)

Analytics tools (Google Analytics, Adobe Analytics)

Design software (Adobe Creative Suite, Figma)

SEO best practices

Strong writing and editing

Interpersonal skills

Education

Bachelor's degree in Marketing, Communications, Journalism, Design

Tools

Jira

Trello

Asana

Job description

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast.

Who We're Looking For

Reporting to the Senior Manager, Digital Content, you will collaborate with marketing, product, UX, and digital analytics teams to produce user-centered content for customer-facing and internal digital platforms (websites and mobile applications). From concept to execution, your work will ensure that every piece of content reflects the Rogers brand, supports customer journeys, and achieves measurable outcomes. If you are a creative problem-solver with a passion for storytelling and an eye for detail, this role is for you.

Location

We are open to hire nationally.

What You'll Do

• Content Strategy & Design
  • Craft and implement engaging, user-first digital content that aligns with Rogers’ business objectives and brand guidelines.
  • Design and produce content for a variety of platforms, including websites, mobile apps, chatbots and internal applications.
  • Collaborate with cross-functional teams (marketing, UX, product, analytics) to develop content that supports user journeys and enhances customer experiences.
  • Grow the Digital Content practice through the development of guidelines, libraries and content patterns.
• Content Creation & Optimization
  • Write, edit, and optimize content for clarity, consistency, and accessibility.
  • Ensure all content is SEO-friendly, accessible (AODA-compliant), and aligned with UX best practices.
  • Support personalization efforts by working with the Personalization and Optimization team to create content variations for A/B testing, multivariate testing, and content experiments.
  • Use analytics insights and data-driven recommendations to continuously improve content relevance, engagement, and conversion rates.
• Project Management & Collaboration
  • Manage content production timelines, ensuring content is delivered on time and to a high standard of quality.
  • Coordinate with external partners, including design agencies and freelancers, to scale content production as needed.
  • Maintain content calendars and schedules to ensure timely delivery for digital campaigns, product launches, and ongoing updates.
• Performance Analysis & Reporting
  • Use tools like Google Analytics, Adobe Analytics, and CMS dashboards to track content performance and engagement.
  • Create performance reports and present actionable insights to stakeholders, offering recommendations for content improvements.
• Innovation & Continuous Improvement
  • Stay up to date on digital content trends, emerging platforms, and industry best practices.
  • Test new content formats, interactive experiences, and visual storytelling methods to ensure Rogers’ content remains fresh, relevant, and impactful.

What You Bring

• Proficiency in content management systems (CMS) and work management tools (Jira, Trello, Asana, etc.).
• Hands‑on experience with analytics tools (Google Analytics, Adobe Analytics) to measure and optimize content performance.
• Experience with design software (Adobe Creative Suite, Figma, or similar) to collaborate with UX designers on visual content development.
• Bachelor’s degree in Marketing, Communications, Journalism, Design, or a related field.
• 2+ years of experience as a digital content designer, content strategist, UX writer, or similar role.
• Retail & Telecommunications Expertise – Experience in the retail and telecommunications industry is an asset, with an understanding of eCommerce and service journey analytics considered a bonus.
• Proven ability to create content that is clear, engaging, and on‑brand across multiple digital platforms.
• Knowledge of SEO best practices and accessibility standards (AODA compliance).
• Strong writing, editing, and communication skills with a passion for delivering excellent user experiences.
• Ability to manage multiple projects with tight deadlines in a fast‑paced, dynamic environment.
• A creative mindset with a problem‑solving approach to content design.
• Strong interpersonal skills with the ability to build relationships and collaborate with cross‑functional teams.
• Attention to detail and a commitment to continuous improvement.

What’s in it for you?

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts – Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities
  • My Path self‑driven career development program
  • Rogers First priority in applying to internal roles of interest
• Wellness Programs
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no‑cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity‑deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

Additional Information

To protect our people, brand and assets, a pre‑employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Technology & Information Technology
Requisition ID: 329803

At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We work with candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.