Sr. Claims Representative - Rideshare

Definity Financial; Mississauga; On-site; CAD 50,000 - 93,000; Full time

Job summary

A leading financial services provider in Mississauga is seeking a Claims Specialist to manage complex auto claims and provide exceptional customer service. The ideal candidate has a university degree or college diploma, minimum 1 year of claims experience, and strong analytical skills. Bilingualism (French and English) is a plus. This role offers a salary range of $50,200 - $92,500.

Qualifications

• Minimum of 1 year claims experience within APD.
• Knowledge of claims processes and procedures.
• Active adjuster license in New Brunswick or ability to be licensed.
• Bilingualism in French and English is an asset.

Responsibilities

• Provide accurate and fair claims service.
• Manage complex and commercial auto claims.
• Ensure claims are promptly investigated.
• Initiate salvage and subrogation procedures.

Skills

Professionalism

Analytical skills

Communication

Detail-oriented

Team-oriented

Education

University degree or college diploma

CIP designation

Tools

Windows based programs

Job description

What can you expect in this role?

• Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
• Manage complex and/or commercial auto claims
• Fully explain the claim process to all customers in a way they’ll easily understand by telephone and email
• Interpret and apply policy wordings to determine appropriate coverage under a customer’s policy
• Ensure all claims are promptly and fully investigated, collaborating with fraud investigators when necessary
• Work with the customer, broker, preferred vendors, and other stakeholders to determine the best way to resolve the claim
• Maintain detailed file records by entering pertinent data into the appropriate systems
• Process claims payments within your authority level
• Initiate salvage and subrogation procedures on assigned claims
• Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
• Achieve and maintain a file disposition rate of 100% on a monthly basis
• Other duties as assigned

What do you bring to the role?

• Whether you’re dealing with customers or co-workers, you’re always professional, friendly and courteous.
• Preferably, you have a University degree in any discipline or a college diploma or the CIP designation
• Minimum of 1 year claims experience within APD from a claims handling or first notice of loss perspective.
• Knowledge of claims processes and procedures
• Experience in both tort and DCPD provinces is an asset
• An active adjuster license in New Brunswick or the ability to be licensed
• You excel under and are comfortable with change
• A demonstrated ability to work efficiently in a high volume, fast-paced environment
• Strong analytical and decision-making skills-detail-oriented and highly organized
• A high proficiency with Windows based programs with excellent keyboarding skills
• You are team oriented - you value collegiality and accomplishing goals together
• You’re an excellent communicator (written and verbal) and an even better listener
• Bilingualism is an asset (French and English)

Salary Range: $50,200 - $92,500