Sr. Business Analyst/Process Consultant, ServiceNow HR and Workplace Service Delivery Solutions

ServiceNow; Montreal; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leader in cloud computing in Montreal seeks a process expert for HR and Legal departments. The role requires Canadian citizenship and at least 8 years of consulting expertise in relevant operational areas. Candidates must hold ServiceNow certifications and excel in communication and agile methods. The position offers opportunities for career growth and engagement with Fortune 500 companies, with a flexible work environment accommodating remote work options.

Benefits

Career advancement opportunities

Supportive work environment

Flexible work options

Qualifications

• Must be a Canadian Citizen with ability to obtain security clearance.
• 8+ years of consulting experience in HR, Workplace, and Legal sectors.
• Relevant ServiceNow certifications required.
• Strong understanding of HR and Legal systems.

Responsibilities

• Serve as a process expert for HR and Legal departments.
• Lead customer design workshops using ServiceNow products.
• Draft and manage user stories during client engagement.
• Prepare customer-facing deliverables focused on improvement.

Skills

Consulting experience

Strong communication skills

Agile Development experience

Interpersonal skills

Education

ServiceNow Certified System Administrator

Tools

Visio

Word

PowerPoint

Job description

Overview

Employer Industry: Cloud Computing and IT Service Management

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Up to 50% travel annually, driven by customer needs and internal meetings
• A supportive and collaborative work environment with a focus on continuous improvement
• Involvement in innovative AI‑enhanced technology projects
• Work within a global market leader, engaging with Fortune 500 companies
• Flexible work personas that accommodate remote work options

What to Expect (Job Responsibilities)

• Serve as a process expert for HR, Workplace/Facility, and/or Legal departments using ServiceNow products
• Lead customer design workshops and guide clients in leveraging ServiceNow's standard capabilities
• Draft and manage user stories and their acceptance criteria throughout the engagement lifecycle
• Support internal unit testing and customer acceptance testing requirements
• Prepare customer‑facing deliverables focused on process improvement and documentation

What is Required (Qualifications)

• Must be a Canadian Citizen, with the ability to obtain and maintain a Canadian security clearance if required
• At least 8+ years of consulting experience in HR, Workplace/Facility, and Legal operations/technology departments
• Must hold relevant ServiceNow certifications, including ServiceNow Certified System Administrator and others
• Proven ability to influence and consult within HR, Workplace/Facility, and/or Legal organizations
• Strong understanding of HR, IWMS, and/or Legal systems and tools, as well as experience in Agile Development

How to Stand Out (Preferred Qualifications)

• Experience in analyzing and recommending HR, Workplace/Facility, and/or Legal strategies based on business priorities
• Excellent communication skills with proficiency in presentation and facilitation tools such as Visio, Word, and PowerPoint
• Experience in Knowledge‑Centered Service/Support using relevant technologies
• Strong interpersonal skills and a customer‑centric attitude
• Proven ability to work effectively as a team player

#CloudComputing #ITServiceManagement #Consulting #CareerOpportunity #RemoteWork #ServiceNow

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.