Spécialiste en Soins Personnels, Bilingue / Bilingual Personal Care Specialist

AmerisourceBergen; Nova Scotia; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading pharmaceutical services provider in Nova Scotia seeks a patient services coordinator to act as a primary contact, ensuring timely access to therapy and acting as a reimbursement expert. The ideal candidate will have post-secondary education and strong customer service skills, with bilingualism in English and French preferred. This position offers comprehensive benefits and remote work flexibility.

Benefits

Comprehensive benefits package

Support for working families

Professional development opportunities

Remote work flexibility

Qualifications

• Post-secondary education, diploma or degree, or equivalent experience.
• Bilingualism (English/French) is essential for Quebec.
• Experience in customer service settings required.

Responsibilities

• Primary point of contact for patients, gathering information about services.
• Act as reimbursement expert for assigned cases.
• Coordinate patient services for quick access to therapy.

Skills

Customer service experience

Analytical skills

Organizational skills

Bilingual (English/French)

Effective communication

Education

Post-secondary education certificate, diploma, or degree

Tools

CRM systems

SalesForce.com

Job description

Overview

Employer Industry: Pharmaceutical Services

Why consider this job opportunity

• Comprehensive benefits package including medical, dental, and vision care
• Support for working families, including backup dependent care and paid parental leave
• Opportunities for professional development and mentorship programs
• Collaborative team environment focused on improving lives
• Remote work flexibility, allowing for autonomy in managing tasks

Responsibilities

• Serve as the primary point of contact for patients, gathering information and educating them on program services
• Act as a reimbursement expert for assigned patient cases
• Ensure timely coordination of patient services for rapid access to therapy
• Regularly interact with insurance companies, pharmacies, and healthcare professionals to provide reimbursement support
• Manage prescription coordination, including initial and renewal requests

Qualifications

• Post-secondary education certificate, diploma, or degree, or equivalent combination of education and experience
• Bilingualism (English/French) is required for positions in Quebec
• Experience in a customer service setting
• Strong analytical and organizational skills
• Ability to communicate effectively in both English and French, both orally and in writing

Preferred Qualifications

• Experience in public or private third-party reimbursement
• Knowledge of public, private, and federal reimbursement programs
• Previous experience working with a CRM system
• Project management skills
• Familiarity with SalesForce.com

#PharmaceuticalServices #CustomerSupport #RemoteWork #ProfessionalDevelopment #InclusiveWorkplace

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