Specialist - Senior Application Support

Peel Regional Police; Brampton; Hybrid; CAD 71,000 - 121,000; Full time

Job summary

A progressive police service in Brampton seeks a Senior Application Support Specialist to maintain and optimize HCM systems like PeopleSoft. The ideal candidate has a university degree in IT, extensive SQL Server experience, and a minimum of 5 years in enterprise applications. This full-time position offers a competitive salary range of CAD $71,653 to $120,727, with opportunities for hybrid remote work and excellent benefits.

Benefits

Comprehensive benefits package

Tuition reimbursement for continuing education

Wellness programs and fitness facilities

Qualifications

• Minimum of five years of experience in HCM or similar enterprise applications.
• Hands-on experience with Microsoft SQL Server, including T-SQL and query optimization.
• Experience deploying and maintaining secure, scalable application environments.

Responsibilities

• Provide Level 3 technical support for HCM systems.
• Administer and optimize application databases.
• Collaborate for analyzing requirements and implementing solutions.

Skills

Technical support

SQL Server

Application performance monitoring

Cloud experience (Azure)

Education

University Degree in Computer Science or equivalent

Tools

PeopleSoft

Microsoft SQL Server

Azure

Job description

Overview

SPECIALIST – SENIOR APPLICATION SUPPORT

Job Type: Regular, Full Time

Department: ITS infrastructure & Data Centre Operations

Location: Brampton, ON

Are you an ambitious and highly motivated specialist with experience in support, maintenance and optimization of enterprise systems? Are you looking to make the next step in your career? If so, apply below and join Peel Regional Police – one of Canada’s most progressive police services!

As a Specialist – Senior Application Support within our ITS infrastructure & Data Centre Operations Department, you will be responsible for the support, maintenance, and optimization of Human Capital Management (HCM) systems, primarily PeopleSoft, and other enterprise applications.

What will your typical day look like?

• Provides Level 3 technical support for HCM systems (e.g., PeopleSoft), including configuration, integration, reporting, troubleshooting, patching, and enhancements.
• Administers, maintains, and optimizes application databases using Microsoft SQL Server, including writing complex queries, stored procedures, performance tuning, backups, restores, and replication.
• Collaborates with functional teams, HR, finance, and vendors to analyze business requirements and implement technical solutions.
• Maintains and monitors PeopleSoft application servers, web servers, and process schedulers, both on-premises and in Azure.
• Monitors and supports PeopleSoft batch processes, job scheduling, and integration points (e.g., API, SFTP).
• Applies updates, bundles, fixes, and PeopleSoft upgrades (e.g. PUM and PeopleTools), ensuring minimal downtime and disruption.
• Develops and maintains documentation, runbooks, and procedures for operational support.
• Ensures deployments follow properly defined Deployment, Change Management, and Quality Assurance processes.
• Participates in cross-departmental projects to define, evaluate, and implement application-related requirements.
• Recommends improvements for supporting application environments, including automation, forecasting, consolidating servers, implementing security enhancements, and decommissioning old applications.
• Provides expertise on the necessary tools for reporting on all application metrics and analyzing metrics for improvements.
• Participates in project teams to identify technical requirements and specifications for any new applications to be installed; review project proposals and make recommendations on hardware, software, and licensing.
• Performs technical research and development to enable continuing innovation within the application environments in Microsoft Azure and hybrid environments.
• Innovates solutions and tools that meet project needs, while managing feasibility and associated risks.
• Defines the technological vision (e.g., roadmap) and guide the design of new solutions or the evolution of existing technical solutions.
• Proposes coherent and effective solutions, ensuring their scalability, modularity, and integration.
• Maintains documentation on technical solutions and ecosystems for future reference and consultation.
• Develops, maintains, and validates disaster recovery and business continuity plans.
• Participates in after-hours and on-call support when needed.
• Mentors intermediate and junior staff.
• Performs additional duties as assigned.

You are someone with

• A University Degree in Computer Science, Computer Engineering, Information Technology or equivalent; or an equivalent combination of education and experience.
• One or more certifications in the following, or equivalent, required:
  • Azure Database Administrator Associate
  • PeopleSoft Human Resources 9.x Certified Implementation Specialist
  • Oracle WebLogic Server 12c: Advanced Administrator II
  • Azure Solutions Architect Expert
• A minimum of five (5) years of hands-on experience supporting HCM or similar enterprise applications (e.g., SAP SuccessFactors, Oracle HCM, Workday, ADP, or others).
• Five (5) years or more of hands-on experience with Microsoft SQL Server, including T-SQL, database design, query optimization, and performance troubleshooting.
• Solid understanding of Windows Server environments and services.
• Experience working with Microsoft Azure, including resource deployment, management, monitoring, and Azure Site Recovery (ASR).
• Experience deploying, maintaining, and troubleshooting secure, highly available, and scalable application environments.
• Proactive monitoring and health checks to ensure that application environments are maintained, and capacity is available to provide optimal performance to end users.
• Day-to-day operational work for application administration, performance tuning, and optimization.
• Experience working with SaaS backups, restores, and recovery models (e.g., Metallic or Cohesity).
• Experience with Application Performance Monitoring (APM) tools such as Dynatrace, DataDog, Splunk, LogicMonitor, or SolarWinds.
• Knowledge of PeopleTools, Application Designer, Integration Broker, and Change Assistant.
• Demonstrated knowledge of the software development life cycle (SDLC) is preferred.
• Knowledge of DevOps concepts, automation, and technologies used in Infrastructure-as-Code (e.g., CI / CD tools such as Ansible, Gitlab, Docker, Jenkins, Python).
• Basic understanding of project management methodologies is an asset.
• Strong analytical, problem-solving, and research skills.
• Excellent verbal and written communication and interpersonal skills.
• Valid Ontario Driver’s Licence (Class G) with full driving privileges.

What we offer

The salary range for this permanent, full-time position is $71,653.00 to $120,727.00 per annum. Peel Regional Police offers a highly competitive compensation package; applicants will be considered for the top end of the range ($98,996.00 – $120,727.00) based on experience. The salary is complemented with a comprehensive benefit program, including employer-paid Health / Dental and Life Insurance; and the OMERS Pension Plan effective upon hire. This position allows for the flexibility of a hybrid remote working arrangements.

Peel Regional Police is committed to providing resources and development opportunities for continual growth of staff. This includes (but is not limited to) providing internal opportunities, tuition reimbursement for continuing education, free on-site learning / training programs and providing any required equipment to support the safe and effective delivery of services.

Peel Regional Police is committed to ensuring the health and wellness of its employees and offers many programs and services in support of work-life balance and both personal and professional wellness. From wellness protection for you and your family, state-of-the-art fitness facilities available to you free of charge, to structured programs to nurture your intellectual, physical and emotional wellness, we’ve got you covered.

About us

Peel Regional Police is the second-largest municipal police service in Ontario and the third largest in Canada, serving more than 1.5 million residents across Brampton, Mississauga, and Toronto Pearson International Airport. With more than 2,400 police officers and over 1,000 civilian employees, Peel Regional Police is dedicated to meeting the needs of its communities and supporting the health and well-being of all members. Recognized as one of the most progressive, innovative, and inclusive police services in the country, Peel Regional Police remains committed to its vision: A Safer Community Together.

The next step is yours!

Qualified persons should apply online at www.peelpolice.ca, referencing JobID#500555, by Sunday, September 14, 2025 by 10:59 PM. Shortlisted applicants will be contacted via email. Check your inbox regularly, including junk mail. No agency contact and/or referrals, please.

Applicants in consideration for hire shall be subject to a thorough background investigation that includes, but is not limited to, police checks with local, provincial and out-of-country law enforcement agencies, if required, education credentials, credit and financial inquiries, and personal and work references.

Peel Regional Police is committed to fairness and equity in our recruitment and selection process, and in building and retaining a talented and diverse workforce representative of the community we serve.

As an equal opportunity employer, Peel Regional Police is dedicated to fostering an inclusive and accessible work environment and committed to accommodating the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). We encourage applicants to inform Recruitment and Staff Support of any accessibility needs to ensure they are accommodated throughout the recruitment and selection process.

J-18808-Ljbffr