Specialist, OSSR

Grainger; Alberta; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading industrial distributor is seeking an Onsite Service Specialist to assist in inventory management and customer service excellence. Responsibilities include performing machine repairs at customer sites, training customers, and managing inventory projects. Ideal candidates will have a High School diploma, experience in customer service, and strong communication skills. The role is based in Alberta, offering a range of benefits including health coverage and paid time off.

Benefits

Medical, dental, vision and prescription drug coverage

Paid time off (PTO)

Life insurance coverage

Registered Retirement Savings Plan

Educational & Professional Membership Fee Assistance

Qualifications

• 3 years' experience in customer service or warehouse environment.
• Experience handling various technical and operational issues.
• Experience coordinating several projects simultaneously.

Responsibilities

• Perform machine break/fix activities for different machines at customer's site.
• Implement territory work relating to planning and execution of customer inventory projects.
• Perform data collection at customer sites and ensure accurate information is collected.

Skills

Excellent verbal and written communication skills

Ability to work independently

Proficiency in Microsoft Office

Education

High School diploma or equivalent

Job description

Overview

Work Location Type: Onsite. As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, we keep the world working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Summary

The Onsite Service Specialist (OSS) assists the local KeepStock team in driving inventory management execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations. They assist with customer training and activities related to customer inventory management. The OSS needs to be open to working in different customer types and environments.

Responsibilities

• Perform machine break/fix activities for different machines at the customer's site.
• Implement territory work relating to planning and execution of customer inventory projects.
• Perform data collection (related to inventory information) at customer sites. Ensure accurate information is collected to help direct the KeepStock implementation process.
• Cover PTO (Paid Time Off) for On Site Service Representatives (OSR) and will have route-based responsibilities and activities when needed.
• Handle escalations from OSRs, support implementation of system projects and provide feedback and input to Supervisor on OSR performance.

Education/Experience

• High School diploma or equivalent.
• 3 years' experience in customer service or warehouse environment.
• Experience handling various technical and operational issues.
• Experience coordinating several projects simultaneously.
• Experience operating in a rapidly changing environment.
• Excellent verbal and written communication skills.
• Ability to work independently.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Background checks and drug screening may be required (as warranted by company or customer requirements for on-site work and operating equipment).
• Have and maintain a valid driver's license in province of residence.
• May be required to use a personal vehicle for transportation with valid insurance that meets Grainger’s standards.

Safety and Compliance

This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, including wearing PPE (hard hat, steel-toed boots, etc.). Details of these requirements will be provided during the recruitment process. Some customers may have alcohol and drug screening policies for on-site contractors and vendors; you may be required to submit to such screening procedures as a condition of being permitted on such sites.

Rewards and Benefits

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn’t perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance. Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

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