Software Quality Assurance

Samsung Electronics America; Mississauga; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Samsung Electronics America is looking for a Software Quality Assurance Professional II in Mississauga. The successful candidate will lead QA efforts for mobile products, ensuring quality through testing and analysis. We're seeking a dynamic individual with 4+ years in telecommunications engineering and strong knowledge of standards and protocols, along with excellent communication skills. Join us to contribute to top-tier mobile technology development while enjoying competitive perks and benefits.

Benefits

Employee discount on Samsung products

Employer-paid Medical and Dental coverage

On-site gym

Subsidized Cafeteria

Flexibility for remote work on Fridays

24/7 online learning access

Additional Well Being Days

Qualifications

• 4+ years of technical or telecommunications engineering experience.
• Strong understanding of mobile technologies, including 3G/4G and 5G.
• Ability to lead R&D and mentor QA engineers.

Responsibilities

• Lead a team of Field QA Engineers and set quality standards for mobile products.
• Conduct intermediate technical analysis of customer requirements and create implementation concepts.
• Analyze test data and oversee product performance verification.

Skills

Network communications

SDLC

STLC

Java

C#

Python

Communication skills

Education

Bachelor’s Degree in Network Communication, Computer/Electrical Engineering

Tools

QXDM

QCAT

QSTP

Wire shark

Job description

Position Summary

At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.
Did we catch your attention yet?
If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading!

Mobile Quality Lab in Samsung Electronics Canada is responsible for the quality control of all mobile products launched in the Canadian market. The Software Quality Assurance Professional II, will lead a team of Field QA Engineers set quality standards for new and existing technologies, while designing and conducting the tests that guarantee compliance with all customer, carrier, and regulatory requirements. This position will interface with cross-functional teams and operators to provide engineering support for new wireless product development and the validation of new features and technologies, spanning from initial stage, to the lab entry phase, through product launch.

Our Perks:
• Fantastic employee discount on all Samsung products
• Competitive Salary
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Additional Well Being Days for better work life-balance!

Role and Responsibilities

Essential Duties and Responsibilities:

• Leading R&D to implement new standards and specification related changes and/or carrier specific requirements
• Propose new ideas and enhancements to SECA field operations and communicate with headquarters for various related features and issues
• This role conducts intermediate technical analysis of customer requirements and creates, evaluates, and develops implementation concepts / approaches to meet customer requirements
• Works independently, and may function as a team lead as needed. Determines approach to work, and is monitored/supervised based more on milestone basis, and at key deliverable junctures
• Identify the required documentation and process for the project, lead in creation of design requirements. Assist & lead in analyzing test data and reports to determine if design meets functional and performance specifications. Collaborate with other engineering staff to evaluate interface between hardware and software products. Analyze test data and reports to determine if design meets functional and performance specifications
• Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
• Translation of complex functional and technical requirements into detailed architecture and design. Responsible for the over-all systems architecture, scalability, reliability, and performance
• Maintaining & mentoring current technical knowledge to support rapidly changing technology. Candidate must be able to work with a minimum of technical supervision and supplemental engineering support
• Use technical engineering knowledge and experience to understand customer applications, test cases, and requirements. Interworking capability with teams in different time zones.
• Diagnose Protocol and System level issues from the carriers, screen through and debug issues reported from carrier, and oversee IOT and field test by doing in-depth log analysis
• Will Manage & train QA Engineers and 3rd party Engineers to perform required test items
• Mentor fellow engineers to provide 1 on 1 training in the field (technical, process)
• Create / update technical, test process, work process documents

Skills and Qualifications

Requirements

Education:

• Bachelor’s Degree in Network Communication, Computer/Electrical Engineering or Related Field

Knowledge:

• Strong work level understanding of SDLC and STLC
• Strong Knowledge of Network communications, 3GPP, GSMA –IR.92, IR.94 standards, IMS, SIP, SDP, RTP, RTCP protocols, TCP/IP networking
• Demonstrate strong Tool knowledge in QXDM, QCAT, QPST, QMICM, NNEXT, SHANNON DM, N-Trace, Mobile Analyzer, Artemis, Debug Mux, Spy Tracer, Odin, XCAL, Mobile Datum, PC Datum, Wire shark
• Strong understanding of Mobile Technologies in 3G/4G
• Understanding of 5G Technologies and Architectures: NSA, SA, Sub6, mmWvae, NRCA, VoNR, EPSFB, gNB, AMF, SMF, UDM, AUSF, UPF
• Excellent verbal and written communication skills. Proven track record on delivering results, especially in the area of writing high-performance, reliable and maintainable code.

Experience:

• 4+ years of technical or telecommunications engineering related experiences in mobile phone/tablet or related industry

Preferred Qualifications:

• Core competencies in Java and/or C#, also Familiarity with scripting languages such as Python to Write Test automation code using Eclipse, Android Studio and Visual Studio.
• Ability to work well in a team environment and be able to effectively drive cross-team solutions that have complex dependencies and requirements
• Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines
• Use field test engineering skills and knowledge to test and evaluate new Wireless Products including the verification of product performance of satellite, indoor, and sensor-based positioning in GSM/UMTS/LTE network
• Read, interpret and act on very high level of proper understanding of technical documents, engineering test materials and related documents based on corporate engineering standards and philosophy
• Skills and knowledge to test and evaluate new Wireless Products, including the verification of product features by simulation and/or reproduction of errors and complaints of Wireless products from post launch issues.
• Mentoring fellow engineers in technique aspects of the work description
• Create & update high level documents, testing materials, and standards
• Manage timelines and scheduling for multiple models to ensure deadline & milestone achievements
• Understanding of mobile service provide feature development and deployment process

Samsung is an equal employment opportunity employer.

Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.

Please note that we reserve the right to remove or modify job postings at any time.

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