Software Customer Support Specialist

CemSites; Ganges; On-site; CAD 40,000 - 50,000; Full time

Job summary

A technology firm located in Ganges, British Columbia is seeking a Customer Service Representative. This role involves providing customer service through various channels, troubleshooting technical issues, and collaborating with team members to resolve challenges. Candidates should have a high school diploma and at least 2 years of experience in customer support for software products. The firm offers a clean environment, no travel requirements, and paid holidays.

Benefits

Paid Holidays

Paid Time Off

Qualifications

• 2+ years of customer/phone/chat support of software products or computer technology.

Responsibilities

• Customer service via telephone, chat, and email.
• Troubleshooting technical problems for customers.
• Becoming experts in our products and services.
• Collaborating well to provide the best solutions to customer challenges.

Skills

Computer Skills

Strong Communication skills

Interpersonal skills

Education

High School Diploma or equivalent

Job description

A technology firm located in Ganges, British Columbia is seeking a Customer Service Representative. This role involves providing customer service through various channels, troubleshooting technical issues, and collaborating with team members to resolve challenges. Candidates should have a high school diploma and at least 2 years of experience in customer support for software products. The firm offers a clean environment, no travel requirements, and paid holidays.