Social & Community Manager - Product Marketing

Clutch Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading AI collaboration tool provider is searching for a remote Social & Community Manager. The role focuses on product storytelling, managing social media presence, and engaging with the community. Candidates should have 3–6 years of SaaS product marketing experience and strong writing skills. The company offers competitive compensation, flexible working hours, and a supportive remote work culture. Join a team that values diversity and innovation in transforming workplace productivity.

Benefits

Competitive compensation

Work remotely anywhere in your respective country

Flexible leave policy

No boss culture

Flexible working hours

LGBTQ+ friendly

Tech reimbursements

Qualifications

• 3–6 years of experience in social media, community, or product marketing roles.
• Ability to simplify product features without jargon.
• Strong curiosity about products and technological understanding.

Responsibilities

• Create compelling narratives around product launches and updates.
• Manage Fireflies' social media presence across various platforms.
• Engage with community members and nurture discussions.

Skills

Experience in SaaS environment

Strong writing skills

Understanding of product-led brands

Creative and analytical mindset

Job description

Social & Community Manager - Product Marketing

USA • UK • Australia • Canada

Marketing

Remote

Full-time

Fireflies.ai is the #1 AI teammate for meetings, trusted by over 20 million people across more than 500,000 organizations from fast-growing startups to Fortune 500 enterprises. Whether in sales, project management, marketing, operations, or product development, Fireflies is revolutionizing team collaboration by capturing knowledge, automating repetitive tasks, and enhancing productivity before, during, and after every meeting.

Recognized as a category-defining platform, Fireflies has achieved unicorn status with a valuation exceeding $1 billion. Ramp data shows Fireflies is the 6th most purchased AI platform in the US. Chances are, you’ve already seen Fireflies in action, quietly powering one of your recent meetings.

Fireflies.ai is growing fast, and a big part of that growth comes from how well we explain our product and the value we create for users. We’re looking for someone who can be a product evangelist — someone who can turn what we build into stories that stick, educate, and spark conversations across our social channels.

This role sits at the intersection of product marketing, social media, and community building. You’ll take everything we ship — new features, improvements, use cases, GTMs — and translate it into content that helps users understand what’s possible with Fireflies. Think of it as product education with personality.

You’ll collaborate with Product marketers, Product managers, the Partnerships team, and Design to ensure our social presence reflects the depth of the product and the excitement around what we’re building.

What You’ll Own

Product Storytelling & Launch Support

• Learn the product deeply and explain features in simple, engaging ways.
• Work with Product Marketing Managers, product managers, and partnerships to build narratives around launches, updates, and product moments.
• Turn product messaging into platform-ready formats — posts, reels, carousels, threads, shorts, etc.
• Maintain a steady rhythm of product-focused stories that drive awareness and adoption.
• Repurpose content from webinars, customer interviews, AMAs, and training sessions into social-friendly formats.

Social Presence & Community Engagement

• Manage and grow Fireflies’ presence across LinkedIn, X, Instagram, YouTube, and emerging platforms.
• Build a consistent content flow that showcases product value, customer wins, and real use cases.
• Engage with community members — answer product questions, nurture discussions, and keep conversations active.
• Run community-driven moments and support users who actively share their Fireflies experiences.
• Work with integration partners on co-marketing initiatives to amplify mutual launches and content.

Insights & Tracking

• Track performance across channels and share learnings to improve future content.
• Identify what formats best explain product value and replicate what works.
• Monitor competitor and industry trends to stay ahead of conversations in the AI + SaaS ecosystem.

What We’re Looking For

• 3–6 years of experience in a SaaS environment in social media, community, or product marketing roles.
• Strong writing skills — able to simplify features and communicate without jargon.
• Someone naturally curious about products and good at understanding how things work.
• Deep understanding of online trends and how to adapt them for a product-led brand.
• Organized, hands-on, and able to run multiple initiatives end-to-end.
• Creative + analytical — comfortable mixing storytelling with performance-driven thinking.
• Bonus: Able to use AI tools for content creation, repurpose assets, and experiment with new formats.

Values that are important to us:

• You should be a great communicator and culture maintainer
• Take a look at our culture document
• You are data-driven and customer-focused
• You value fast & incremental engineering cycles
• You maintain design excellence and minimise complexity
• You measure your results & automate when possible
• You get 10% better at something every week
• You have an internal compass and take accountability & initiative
• We value overcommunication, candid feedback and a results-driven culture

Perks and benefits:

• Competitive compensation
• Work remotely anywhere in your respective country
• Ability to move laterally within a team and grow rapidly
• Paid time off and flexible leave policy
• No boss culture
• Flexible working hours
• LGBTQ+ friendly
• Company offsites
• Tech reimbursements

About us:

At Fireflies.ai, we’re revolutionizing the way teams interact with AI in their daily work. Our inclusive culture champions security, innovation, customer experience, and growth. Backed by $19 million from top-tier investors like Canaan, Khosla Ventures, and angels from Slack, Facebook, Dropbox, Amazon, and Salesforce, Fireflies is driven by a passionate 100+ member global team spanning 20+ countries and every timezone. We’re building a world-class, global-first team, and we dogfood our product to do so.

We are an equal opportunity employer and strongly value diversity at our company because our team will be stronger with different perspectives and experiences. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.