Snr. Business Analyst, Branch Infrastructure Support

RBC; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading financial services provider in Toronto seeks a Senior Business Analyst for Branch Infrastructure Support. The role involves gathering requirements, performing testing, and supporting users across initiatives to enhance branch resiliency. Candidates should have strong analytical skills and at least 5 years of experience. The position offers competitive compensation and opportunities for growth.

Benefits

Comprehensive Total Rewards Program

World-class training program

Collaborative team environment

Qualifications

• Must have strong business acumen and analytical skills.
• Ability to work effectively under changing priorities.
• Sound understanding of application Access Management concepts.

Responsibilities

• Gather requirements for product roadmaps and align with business goals.
• Collaborate with key partners and maintain relationships.
• Support branch/office users with timely communications.

Skills

Agile

Business Analysis

Communication

Critical Thinking

Teamwork

Education

Post-secondary education or 5 years equivalent experience

Bachelor’s degree

Tools

Tableau

Jira

Confluence

SalesForce

Job description

Overview

Job Description

What is the opportunity?
RBC Wealth Management Canada (WMC) is hiring a Snr. Business Analyst, Branch Infrastructure Support role. Reporting to the RBC WMC Director & Head, Advisor Mobility, Data Protection & Branch Infrastructure, you would be responsible for providing ongoing front-office service & support for several products related branch resiliency and hardware, advisor mobility, and application access management. In this Snr. Business Analyst role, you will work closely with the Branch Infrastructure team supporting Branch infrastructure related initiatives, gathering project requirements, performing pre and post deployment testing, upkeeping training material and documentation as well as completing application access reviews & attestations. This role acts as an advocate for DS, RT and PH&N end users and their needs, by seeking ongoing user engagement to inform & support each of the products and services you’re responsible for.

What will you do?

• Gather requirements for product roadmaps and help to deliver on WMC’s digital strategy objectives and align to our business goals, while providing vital insights and actionable analytics to enable strategic decision making as it relates to WMC Branch Infrastructure initiatives.
• Collaborate with our key Business, Technology and Operations partners and maintain strong relationships with Product Owners, Branches/Offices and Head Office partners providing regular updates and communications.
• Support DS, RT and PH&N branch/office users by keeping them informed of strategies, developments and pertinent information affecting user experiences. As a champion of change, you will be responsible for understanding the end user impacts and help with developing a rollout strategy for various initiatives in the portfolio.
• Perform business analysis, requirements gathering, testing and implementation activities from initiation to deployment for minor to major Branch Infrastructure initiatives simultaneously.
• Uphold effective risk & issue management by proactively identifying, documenting, and managing risks and issues, with clearly documented mitigation plans while acting as RBC WMC escalation support for Branch Infrastructure projects and issues.
• As a part of a project team, execute on the successful completion of application risk assessments and application onboarding, maintaining documentation and information pages while identifying opportunities for efficiencies and optimizations.

What do you need to succeed?

Must-have:

• Strong business acumen and analytical, communication and presentation skills.
• Post-secondary education (University or College) or 5 years equivalent experience in a similar role.
• Ability to work effectively in situations involving rapid change and shifting priorities, while effectively managing multiple projects (multi-tasking).
• Sound understanding of application Access Management concepts and systems.

Nice-to-have:

• Bachelor’s degree.
• Data science background.
• Experience in financial services industry with broad understanding of product management, risk management and end user support.
• Experience with tableau, Jira, Confluence, SalesForce, ClientLink, Broadridge.
• Working knowledge and understanding of brokerage operations, vendor management and/or systems experience.
• Experience working with ServiceNow, Secure API, entitlements and Access Manager

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

• Agile
• Business Analysis
• Agile Methodology
• Analysis of Business Problems
• Business
• Business Data Analysis
• Business Process Modeling
• Commercial Acumen
• Communication
• Critical Thinking
• Decision Making
• Group Problem Solving
• Interpersonal Relationship Management
• Requirements Analysis
• Strategic Decisions
• Taking Initiative
• Teamwork
• User Engagement

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W, TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-09-17

Application Deadline: 2025-10-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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