Skywalk Supervisor, Columbia Icefield

Pursuit Collection; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A tourism and hospitality company in Alberta seeks a Guest Experience Leader for their Skywalk operation. This full-time seasonal role requires leadership in hospitality excellence, managing team performance, and ensuring a memorable guest experience. Candidates should have supervisory experience in hospitality or tourism, strong communication skills, and a Class 5 Canadian driver’s license. This position offers an exciting outdoor work environment with competitive pay.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays and dining

Access to mental health resources

Qualifications

• Passion for making a difference for each guest and employee.
• Previous leadership or supervisory experience in hospitality or tourism.
• Ability to thrive in a fast-paced, high-pressure environment.

Responsibilities

• Lead and support the Interpretive Guides and Team Leads.
• Manage daily operations of the Skywalk.
• Ensure high standards of cleanliness and safety.

Skills

Leadership experience

Strong communication skills

Conflict resolution

Guest service orientation

Problem-solving skills

Education

Class 5 Canadian driver’s license

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.

Role & Responsibilities

• Key leadership role to uphold hospitality excellence and standards at this iconic attraction in the Canadian Rockies.
• Lead, support and encourage the Interpretive Guides and Team Leads, ensuring that each member of the Skywalk team provides an interactive and professional guest experience, aiming above and beyond our guests’ expectations.
• The daily running, opening and closing of the Skywalk operation in addition to training, scheduling, guest flow, tour organization, team motivation, recognition, and performance management duties – all with the best office view you could ask for!
• Ensure a memorable and positive experience for all, implementing and delivering the standard operating policies and procedures and dealing with guest escalations as required.
• Uphold high standards of cleanliness, safety and maintenance at the Skywalk.
• Team communication including leading team briefings, sharing management updates and fostering two‑way communication for team culture and respect.
• Continuous improvement – providing feedback and proactively implementing ideas for improvements for guests, staff and operational processes.
• Have a great knowledge of our Interpretive programme to provide support to the Interpretive Guides and answer guest questions.
• Working closely with other departments to ensure smooth operations and answering guest reviews in a professional manner.
• Assist Skywalk Manager with additional tasks in a timely and detailed manner and other duties as assigned by your employer.

Required Skills & Qualifications

• A passion for making a difference for each guest and employee is the most important aspect of this position!
• Previous leadership or supervisory experience in hospitality, tourism, guiding or outdoor setting.
• Seeking someone mature, energetic, proactive and dependable to lead the Skywalk team.
• Organization, administrative and time management skills are required.
• Strong communication (including radio communications), conflict‑resolution, and interpersonal skills.
• Guest service‑oriented mindset and a passion for coaching and developing a team.
• Ability to think on the fly and outside the box to solve problems with a positive attitude.
• Ability to thrive, make decisions and lead independently in a fast‑paced, high‑pressure environment.
• Comfortable working on your feet for extended periods of time in a predominantly outdoor environment. Be prepared to work in ALL weather conditions (snow, rain, wind, hail, sun).
• Experience guiding an asset.
• Must get excited at the idea of living and working in a remote environment and being a steward of this special area.
• Must meet Pursuit grooming and appearance standards.
• Class 5 Canadian driver’s license (with clean abstract) required.
• Multi‑lingual skills are an asset but not required
• Standard First‑Aid or higher is an asset but not required

The starting wage for this role is $21.00/hour.

About Us

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination‑worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions‑led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

PURSUIT PERKS

• Join an inclusive, global team and make life‑long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.