Site Reliability Engineer

Twilio; Canada; Remote; CAD 209,000 - 263,000; Full time

Job summary

A leading communications technology company is seeking an experienced Site Reliability Engineer for its Data Platform team. This remote role requires 8+ years of experience, a strong background in data technologies, and expertise in managing infrastructure and reliability. The ideal candidate will drive data initiatives and mentor early career engineers while utilizing modern tools like Kubernetes and AWS. Competitive compensation and benefits are included.

Benefits

Competitive pay

Generous time off

Healthcare benefits

Retirement savings program

Qualifications

• 8+ years of experience in Site Reliability Engineering, DevOps, or Software Engineering roles.
• Strong production experience in operational management and reliability.
• Deep understanding of AWS cloud services relevant to data infrastructure.

Responsibilities

• Design, build, and maintain infrastructure and scalable frameworks for data processing.
• Collaborate with stakeholders to translate business requirements into technical solutions.
• Ensure data quality, integrity, and security throughout the data lifecycle.

Skills

Site Reliability Engineering

Kubernetes management

AWS services

Infrastructure as code

Problem-solving

Programming (Go, Python, Java)

Education

Bachelor's or Master’s degree in Computer Science, Engineering, or related field

Tools

Terraform

Prometheus

Grafana

Job description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Site Reliability Engineer on our Data Infrastructure Platform.

About the job

We are looking for a talented and experienced Site Reliability Engineer to join our Data Platform team. In this role, you will play a crucial part in designing, building, and optimizing our platform to support a wide range of data-driven initiatives. You will work closely with cross-functional teams to understand business requirements, architect scalable solutions, and implement data solutions and infrastructure for our Data Platform. The ideal candidate will have a passion for leveraging data to drive business impact, strong technical skills, and experience with modern data technologies.

Responsibilities

In this role, you’ll:

• Design, build, and maintain infrastructure and scalable frameworks to support data ingestion, processing, and analysis.
• Collaborate with stakeholders, analysts, and product teams to understand business requirements and translate them into technical solutions.
• Architect and implement data streaming solutions using modern data technologies such as Kafka, AWS MSK, Terraform, Hive, Hudi, Presto, Airflow, and cloud-based services like AWS EKS, Lakeformation, Glue and Athena.
• Design and implement frameworks and solutions for performance, reliability, and cost-efficiency.
• Ensure data quality, integrity, and security throughout the data lifecycle.
• Stay current with emerging technologies and best practices in big data technologies
• Mentor early in career engineers and contribute to a culture of continuous learning and improvement

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u2019t followed a traditional path, don\u2019t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor\u2019s or Master\u2019s degree in Computer Science, Engineering, or a related field.
• 8+ years of experience in Site Reliability Engineering, DevOps, or Software Engineering roles with a focus on infrastructure or backend systems.
• Strong production experience, including operational management, scaling, partitioning strategies, and tuning for performance and reliability.
• Hands-on experience with Kubernetes (preferably EKS), including deploying and managing stateful services and operators in Kubernetes environments.
• Deep understanding of AWS cloud services, particularly those relevant to data infrastructure (e.g., EC2, EBS, S3, IAM, MSK, CloudWatch, VPC, ALB/NLB).
• Proficiency in infrastructure-as-code tools, such as Terraform or CloudFormation, for managing and automating infrastructure.
• Expertise in observability tools (e.g., Prometheus, Grafana, OpenTelemetry, Datadog) to monitor distributed systems and set up alerting for reliability and latency.
• Proficient in at least one programming language (e.g., Go, Python, Java, or similar) for building automation, tooling, and contributing to platform services.
• Experience designing and implementing incident response processes, SLOs/SLIs, runbooks, and participating in on-call rotations.
• Strong understanding of distributed systems principles, including consensus, durability, throughput, and availability tradeoffs.
• Proven track record of driving reliability improvements in high-scale, data-intensive systems and collaborating with platform and data engineering teams.
• Excellent problem-solving and analytical skills.
• Strong verbal & written communication skills, with the ability to work effectively in a cross-functional team environment.
• Bias to action, ability to iterate and ship rapidly
• Passion to build data products, prior projects in this area

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for health care insurance, 401(k) retirement, paid sick time, paid personal time off, and paid parental leave.

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : 152,500 - 190,600.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $161,500 - 201,800.
• Based in the San Francisco Bay area, California: $179,400 - $224,200.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until Sep 30th, 2025, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u2019s why we seek out colleagues who embody our values — Twilio Magic. We also empower employees to build positive change in their communities by supporting volunteering and donation efforts.

So, if you\u2019re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now. If this role isn\u2019t what you\u2019re looking for, please consider other open positions.

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, political views or activity, or other protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Twilio participates in the E-Verify program in certain locations, as required by law.

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