Shift Team Lead - Customer Experience & Operations

Starbucks; Whitby; On-site; CAD 40,000 - 50,000; Full time

Job summary

A prominent coffeehouse chain is seeking a Shift Supervisor in Whitby, Canada. The role involves assisting the store manager in executing operations, leading the team, and delivering exceptional customer service. Responsibilities include training partners, maintaining store standards, and ensuring a positive work environment. Candidates should have customer service experience in retail or restaurants, strong communication skills, and the ability to work well in a team. This is a chance to join a workplace consistently rated as a great place to work.

Qualifications

• Experience in a retail or restaurant environment is required.
• Ability to learn quickly and adapt to changing situations.
• Strong interpersonal skills and ability to provide feedback effectively.

Responsibilities

• Assist in executing store operations during shifts.
• Model Starbucks guiding principles and promote a positive team environment.
• Deliver legendary customer service by connecting with customers.
• Organize opening and closing duties as assigned.

Skills

Customer service experience

Effective oral communication skills

Ability to direct the work of others

Interpersonal skills

Ability to work as part of a team

Job description

A prominent coffeehouse chain is seeking a Shift Supervisor in Whitby, Canada. The role involves assisting the store manager in executing operations, leading the team, and delivering exceptional customer service. Responsibilities include training partners, maintaining store standards, and ensuring a positive work environment. Candidates should have customer service experience in retail or restaurants, strong communication skills, and the ability to work well in a team. This is a chance to join a workplace consistently rated as a great place to work.