Shift Team Lead - Customer Experience & Operations

Starbucks; Surrey; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading coffee retailer in Metro Vancouver seeks a Shift Supervisor to assist the store manager with operations. Key duties include delivering exceptional customer service, training team members, and ensuring the store runs smoothly. Candidates should have retail or restaurant experience with strong communication and leadership skills. This role offers a chance to work in an inviting environment, promoting teamwork and customer satisfaction.

Qualifications

• Experience in a retail or restaurant environment is required.
• Ability to learn quickly and adapt to changing situations.
• Knowledge of the retail environment and customer service excellence.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Provide exceptional customer service with a positive attitude.
• Train new partners and provide timely feedback.
• Ensure operational excellence during shifts.

Skills

Customer service experience

Ability to direct the work of others

Effective oral communication skills

Strong interpersonal skills

Ability to work as part of a team

Job description

A leading coffee retailer in Metro Vancouver seeks a Shift Supervisor to assist the store manager with operations. Key duties include delivering exceptional customer service, training team members, and ensuring the store runs smoothly. Candidates should have retail or restaurant experience with strong communication and leadership skills. This role offers a chance to work in an inviting environment, promoting teamwork and customer satisfaction.