Shift Team Lead - Customer Experience & Operations

Starbucks; St. Catharines; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading coffeehouse chain in Niagara seeks a Shift Supervisor to assist in store operations and lead the team. You will ensure a high-quality customer experience through exceptional service and team support, while maintaining store standards. This position requires customer service experience and strong communication skills. Join a workplace known for its supportive culture and commitment to diversity and inclusion.

Qualifications

• Experience in a retail or restaurant environment.
• Ability to learn quickly.
• Knowledge of the retail environment.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Model and act in accordance with Starbucks guiding principles.
• Deliver legendary customer service by connecting with customers.

Skills

Customer service experience

Ability to direct the work of others

Effective oral communication skills

Strong interpersonal skills

Ability to work as part of a team

Job description

A leading coffeehouse chain in Niagara seeks a Shift Supervisor to assist in store operations and lead the team. You will ensure a high-quality customer experience through exceptional service and team support, while maintaining store standards. This position requires customer service experience and strong communication skills. Join a workplace known for its supportive culture and commitment to diversity and inclusion.