Shift Team Lead - Customer Experience & Operations

Starbucks; Courtenay; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffee chain is seeking a Shift Supervisor in Courtenay, Canada. You will assist the store manager in daily operations, ensure legendary customer service, and lead a team of partners. Responsibilities include training new staff, managing the flow of operations, and maintaining a positive work environment. The ideal candidate has customer service experience and strong communication skills. This role is a perfect opportunity to grow within an esteemed company known for its commitment to diversity and excellent work culture.

Qualifications

• Customer service experience in a retail or restaurant environment
• Ability to learn quickly
• Knowledge of the retail environment

Responsibilities

• Assist the store manager with executing store operations during shifts.
• Deliver legendary customer service by connecting with customers.
• Train new partners while promoting a positive environment.
• Organize opening and closing duties as assigned.
• Ensure safety and operational policies are followed.

Skills

Customer service experience

Ability to direct the work of others

Effective oral communication skills

Strong interpersonal skills

Ability to work as part of a team

Job description

A leading coffee chain is seeking a Shift Supervisor in Courtenay, Canada. You will assist the store manager in daily operations, ensure legendary customer service, and lead a team of partners. Responsibilities include training new staff, managing the flow of operations, and maintaining a positive work environment. The ideal candidate has customer service experience and strong communication skills. This role is a perfect opportunity to grow within an esteemed company known for its commitment to diversity and excellent work culture.