Shift Supervisor: Lead Service & Team Excellence

Starbucks; London; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading coffeehouse chain in Ontario, Canada is seeking a Shift Supervisor to assist the store manager during scheduled shifts. You will lead a team to deliver exceptional customer service, organize duties, and maintain operational standards. Ideal candidates have customer service experience, effective communication skills, and the ability to direct others. This position provides an opportunity to work in a supportive environment that values diversity and teamwork.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Knowledge of the retail environment.
• Ability to learn quickly.

Responsibilities

• Assist the store manager in executing store operations.
• Deliver legendary customer service to all customers.
• Maintain a calm demeanor during high volume periods.
• Organize opening and closing duties as assigned.
• Follow operational policies and procedures for safety.

Skills

Customer service experience

Ability to direct the work of others

Effective oral communication skills

Strong interpersonal skills

Ability to work as part of a team

Job description

A leading coffeehouse chain in Ontario, Canada is seeking a Shift Supervisor to assist the store manager during scheduled shifts. You will lead a team to deliver exceptional customer service, organize duties, and maintain operational standards. Ideal candidates have customer service experience, effective communication skills, and the ability to direct others. This position provides an opportunity to work in a supportive environment that values diversity and teamwork.