shift manager - fast food restaurant

Wendy's Restaurant; Sault Ste. Marie; On-site; CAD 30,000 - 40,000; Full time

Job summary

Un restaurant de restauration rapide cherche à recruter un superviseur pour gérer le personnel et assurer la qualité du service. Le candidat idéal doit avoir une expérience de 7 mois dans un rôle similaire. Les responsabilités incluent la supervision des employés, la formation du personnel sur les normes de sécurité et la gestion des plaintes des clients. L'environnement de travail est dynamique et rapide.

Qualifications

• Expérience de 7 mois à moins d'un an dans un poste similaire.
• Capacité à travailler sous pression et à respecter des délais serrés.
• Compétences en gestion d'équipe et en communication.

Responsibilities

• Superviser les activités du personnel et s'assurer de la qualité du service.
• Former le personnel sur les procédures de sécurité et d'hygiène.
• Gérer les plaintes des clients et maintenir un environnement de travail sain.

Skills

Supervision des employés

Planification des horaires de travail

Formation du personnel

Gestion de la qualité des aliments

Job description

Overview

• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 35 hours per week

Education

• No degree, certificate or diploma

Work setting

• Restaurant

Tasks

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Hire food service staff
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Establish work schedules

Supervision

• Cook (general)
• Food service counter attendants and food preparers
• 16-20 people

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Combination of sitting, standing, walking
• Standing for extended periods
• Walking

Personal suitability

• Client focus
• Flexibility
• Team player

Government programs

• Recognized employer

Experience

• 7 months to less than 1 year

Support for persons with disabilities

• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous people

• Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Provides staff with awareness training to create a welcoming work environment for mature workers