Shift Leader: Legendary Service & Team Coaching

Starbucks; Nanaimo; On-site; CAD 40,000 - 48,000; Full time

Job summary

A leading coffeehouse chain in Nanaimo is seeking a Shift Supervisor to help manage store operations and lead the team. Responsibilities include ensuring legendary customer service, directing team activities, and maintaining a positive working environment. The ideal candidate will have previous customer service experience and strong interpersonal skills. This role offers opportunities for career growth in a supportive workplace.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Ability to learn quickly.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deliver legendary customer service to all customers.
• Maintain a calm demeanor during high volume periods.

Skills

Customer service experience in a retail or restaurant environment

Ability to direct the work of others

Effective oral communication skills

Strong interpersonal skills

Ability to work as part of a team

Job description

A leading coffeehouse chain in Nanaimo is seeking a Shift Supervisor to help manage store operations and lead the team. Responsibilities include ensuring legendary customer service, directing team activities, and maintaining a positive working environment. The ideal candidate will have previous customer service experience and strong interpersonal skills. This role offers opportunities for career growth in a supportive workplace.