ServiceNow Solution Architect - Telecom

Astra North Infoteck Inc.; Hamilton, Kitchener, Brampton, Guelph, Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A leading tech solutions provider in Hamilton, Ontario, is seeking an experienced ServiceNow Architect to lead the design and implementation of ServiceNow solutions. The ideal candidate will have over 8 years of experience with PSE, OMT, and HAM modules, and possess strong knowledge of telecommunications frameworks. Responsibilities include collaboration with teams to integrate systems, develop technical documentation, and provide mentorship to development teams. This is an opportunity to impact the telco industry significantly.

Qualifications

• 8 years of experience in ServiceNow platform architecture and implementation.
• Proven expertise in PSE, OMT, and HAM modules.
• Strong understanding of telecommunications frameworks such as TMF and telco B2B business processes.

Responsibilities

• Lead the architecture and design of ServiceNow solutions across PSE, OMT, and HAM modules.
• Translate telco business requirements into scalable ServiceNow configurations.
• Collaborate with cross-functional teams for seamless API integrations.

Skills

ServiceNow platform architecture

API integrations

Agile environments

Telecommunications frameworks

Technical documentation

Stakeholder management

Education

Architect-level certifications in ServiceNow

Job description

Competencies

ServiceNow

Experience (Years)

10 & Above

Role Description

Lead the architecture and design of ServiceNow solutions across PSE, OMT, and HAM modules Translate telco business requirements into scalable ServiceNow configurations and workflows Collaborate with cross-functional teams to ensure seamless API integrations with external systems Develop and maintain technical documentation, including architecture diagrams, integration specs, and configuration guides Ensure alignment with TMF standards and telco B2B operational models Provide technical leadership and mentorship to development teams Conduct architecture reviews, performance tuning, documentations and solution optimization Stay current with ServiceNow platform updates and industry trends, especially within the telco space

Essential Skills

• 8 years of experience in ServiceNow platform architecture and implementation Proven expertise in PSE, OMT, and HAM modules.
• Strong understanding of telecommunications frameworks such as TMF, and telco B2B business processes.
• Hands-on experience with RESTSOAP API integrations, web services, and data exchange protocols Excellent documentation skills with the ability to produce clear, concise technical artifacts Architect-level certifications in ServiceNow (e.g., Certified Technical Architect, Certified Master Architect) preferred Experience working in Agile environments and DevOps practices Strong communication and stakeholder management skills.
• Familiarity with telco OSSBSS systems Experience with ServiceNow App Engine and custom application development Knowledge of ITIL, eTOM, and other telco operational standards Bilingual (EnglishFrench) is a plus for Montreal-based candidates