ServiceNow Developer/Designer x2

Nexus Systems Group Inc.; Toronto; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A leading technology consulting firm in Toronto is seeking an experienced Developer (Other Specialty) to work on the ServiceNow Transformation project. The role involves migration of Application Portfolio Management and implementation of CSDM architecture. Ideal candidates have over 10 years of experience and proficiency in ServiceNow configuration. This hybrid role requires in-person attendance 3 times a week.

Qualifications

• 10+ years of experience as a developer/analyst/solution designer.
• 5+ years of experience with the ServiceNow platform.
• Experience with APM concepts including lifecycle management.

Responsibilities

• Design, develop, and implement applications for the ServiceNow Platform.
• Migrate Application Portfolio Management from the legacy instance.
• Maintain the ServiceNow CSDM architecture.

Skills

ServiceNow configuration

CSDM Foundations

Scripting

Application rationalization

Data management

Communication

Collaboration

Education

Bachelor's degree in a technical field

Job description

Overview

Location: Toronto – hybrid – in-person 3x a week with some flexibility until September

Contract Duration: ASAP - 01/30/2026

Possibility of extension & conversion to FTE

Number of Positions: 2

Schedule Hours: 9am-5pm Monday-Friday; standard 37.5 hrs/week

Reason: Additional Workload

Story Behind the Need

Business group: GTEP - Service Management Technology

Project: ServiceNow Transformation project

The main function of a Developer (Other Specialty) is to design, develop, and implement applications using in-demand languages and technologies for the ServiceNow Platform. These positions are required as part of the ServiceNow Transformation project to migrate APM from the legacy instance.

Candidate Value Proposition

The successful candidate will have the opportunity to work on a highly visible project and would get the chance to further enhance their skills with the ServiceNow platform.

Typical Day in Role

• Migration of Application Portfolio Management (now called Enterprise Architecture) from our legacy instance to our new ServiceNow Instance.
• Knowledge of Integrations/scoped apps within the ServiceNow Platform.
• Design, implement and maintain the ServiceNow CSDM architecture in accordance with best practices and industry standards.
• Identify and help document the relationships between IT infrastructure, services, and business services, and ensure that the CSDM accurately represents these relationships along with other related modules such as Enterprise Architecture.
• Assist in maintaining relationships between CIs in the CSDM, including dependencies, containment, and service relationships.
• Develop and implement data management and governance policies for the CSDM to ensure data accuracy, consistency, and completeness.
• Collaborate with IT teams to identify new CIs and service relationships that should be added to the CSDM to improve visibility, reporting, and analysis
• Provide guidance and training to ServiceNow users on CSDM-related topics, including CI management and data governance.
• Reverse engineer and conduct a comprehensive solution analysis to ensure all configurations are considered
• Thoroughly evaluate numerous customized tables, flows, business rules, scripts, UI pages, and UI policies that were created for the original solution

Candidate Requirements / Must Have Skills

1. 10+ years of experience as a developer/analyst/solution designer
2. 5+ years of experience working with Common Service Data Model (CSDM) Foundations
3. 5+ years of experience with ServiceNow platform with proficiency in ServiceNow configuration, scripting, and workflow development
4. 5+ years of experience with APM concepts, including application rationalization and lifecycle management.

Nice-To-Have Skills

• Experience working with Drive Value with Common Service Data Model (CSDM) 3.0 – CMDB and Service Graph
• Experience working with CMDB (Configuration Management Database)
• Financial industry experience
• Experience working on integrations

Soft Skills Required

• Excellent communication and collaboration skills.
• Analytical and problem-solving skills

Education

A bachelor's degree in a technical field such as computer science

Best vs. Average Candidate

The best candidate would have a few years of solution design experience and would have worked on integration projects.

Candidate Review & Selection

• 1 round interview
• Panel interview (Directors + Lead Developer) – 1 hr – MS Teams Video
• Behavioural + Technical Questions

Hiring Manager’s availability to interview

ASAP