Service Supervisor / Bilingual Night Supervisor

CYNET SYSTEMS; Quebec; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading service provider in Canada seeks a knowledgeable individual to supervise evening shift operations. The ideal candidate has a strong mechanical background, especially in diesel systems, combined with excellent customer service skills. Responsibilities include overseeing inspections, coordinating schedules, and ensuring high-quality service. The role requires leadership skills and the ability to maintain communication across shifts. Join our team to support and enhance shop operations while providing exceptional service to clients.

Qualifications

• Prior customer service experience in a shop or service environment.
• Mechanical knowledge, especially with diesel engines and heavy equipment.
• Experience supervising employees in a manufacturing or shop setting.

Responsibilities

• Supervise evening shift operations and coordinate employee schedules.
• Oversee inspection and servicing of heavy equipment and vehicles.
• Provide exceptional customer service and act as a liaison between staff and clients.

Skills

Strong communication skills

Advanced diagnostic skills

Conflict resolution abilities

Customer satisfaction management

Education

College or university degree in a relevant discipline

Job description

Job Description

This role is ideal for someone with strong mechanical knowledge—especially in diesel systems—paired with excellent customer service skills and supervisory experience.

Responsibilities

• Supervise evening shift operations and coordinate employee schedules.
• Oversee inspection and servicing of heavy equipment, vehicles, buses, and cars.
• Provide exceptional customer service and act as a liaison between shop staff and clients.
• Ensure safety, quality, and efficiency standards are met across all tasks.
• Lead and support a team of evening shift employees, providing guidance and accountability.
• Communicate effectively with day shift leadership to ensure continuity across shifts.
• Maintain accurate records and reports related to shop activities and inspections.
• Oversee technical teams in the installation, maintenance, and repair of equipment.
• Plan and coordinate technician schedules and resources to ensure timely repairs.
• Provide coaching, conduct evaluations, and identify professional development opportunities.
• Offer first-level technical support and resolve complex issues quickly.
• Supervise the effective use of equipment and materials while ensuring safety and efficiency.
• Communicate effectively with customers regarding repair progress and satisfaction.
• Contribute to process improvements by adjusting methods to meet customer and company goals.

Requirement / Must Have

• Prior customer service experience in a shop or service environment.
• Mechanical knowledge, especially with diesel engines and heavy equipment.
• Experience supervising employees in a manufacturing or shop setting.
• Strong organizational and communication skills.
• Ability to work independently and lead a team during evening hours.

Experience

• Intermediate level of relevant work experience in a technical field, including team leadership experience.
• Experience managing personnel in a technical or shop environment.
• Knowledge of heavy-duty on-road vehicle mechanics and / or client products.
• Strong teamwork skills and ability to foster accountability within a team.

Skills

• Advanced diagnostic and troubleshooting skills for hardware and software failures.
• Ability to analyze warranty eligibility and manage claims.
• Proficiency in documenting repair and maintenance processes.
• Skilled in using specialized electronic tools for diagnostics and maintenance.
• Strong communication skills to adapt technical information for various audiences.
• Conflict resolution and customer satisfaction management.

Qualification And Education

• College, university, or equivalent degree in a relevant discipline, or equivalent experience.
• Licensing may be required for compliance with export controls or sanctions regulations.

Preferred Experience

• Experience inspecting and servicing commercial vehicles or fleet equipment.
• Familiarity with branch shop operations and customer-facing service roles.
• Background in both mechanical work and customer service.