Service Supervisor

PowerToFly; Mississauga; On-site; CAD 83,000 - 123,000; Full time

Job summary

A leading service organization is seeking a Service Supervisor in Mississauga to oversee technicians, manage service logistics, and enhance customer satisfaction. The ideal candidate will possess strong leadership skills, financial acumen, and a commitment to quality service. This role includes a competitive salary ranging from $83,000 to $122,400 annually, along with comprehensive benefits and the opportunity to work in a dynamic environment focused on continuous improvement.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Pension Plan

Qualifications

• Intermediate level of relevant work experience in a technical field, including team leadership experience required.
• Operate effectively within a unionized environment, ensuring compliance with the Collective Bargaining Agreement (CBA).
• Ensure all necessary tools and equipment are available and ready for scheduled tasks.

Responsibilities

• Supervise and coordinate Service Technicians and Team Leaders.
• Communicate repair plans clearly to Technicians.
• Monitor productivity and quality of repairs.

Skills

Financial acumen

Effective communication

Customer focus

Conflict management

Diagnostics application

Electronic service tool application

Education

College or University degree in a relevant discipline

Job description

DESCRIPTION

We are looking for a talented Service Supervisor to join our team specializing in Service for our Operations Unit in Mississauga, Ont.

Job Summary

Supervises employees who install, service, and repair equipment and machinery.

In this role, you will make an impact in the following ways

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
• Communicate repair plans clearly to Technicians, aligning them with customer quotes.
• Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
• Support Technicians with first‑level assistance and elevate technical issues when necessary.
• Manage service logistics to ensure safety, quality, and efficiency in operations.
• Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
• Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.
• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Financial acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.
• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus: Building strong customer relationships and delivering customer‑centric solutions.
• Directs work: Providing direction, delegating, and removing obstacles to get work done.
• Ensures accountability: Holding self and others accountable to meet commitments.
• Manages conflict: Handling conflict situations effectively.
• Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.
• Electronic Service Tool Application: Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps.

Education, Licenses, Certifications

College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

QUALIFICATIONS

• Operate effectively within a unionized environment, ensuring compliance with the Collective Bargaining Agreement (CBA).
• Maintain awareness of current and upcoming service projects to ensure smooth workflow and minimize delays.
• Collaborate closely with the Service Administrator to provide timely and accurate updates to customers.
• Support and challenge technician performance by promoting efficiency with respect and professionalism.
• Ensure all necessary tools and equipment are available and ready for scheduled tasks.
• The annual salary for this position is $83,000 – $122,400.
• This role includes benefits (Health, Dental, Vision, pension plan) starting on your first day. It does include variable compensation of 8%.
• This posting is a backfill.
• Cummins does not require Canadian experience, supporting equitable opportunities for all applicants, including newcomers.
• We use artificial intelligence or automated systems in parts of our screening process, in accordance with Ontario regulations.

COMPENSATION AND BENEFITS

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, and a full complement of personal and professional benefits.

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

The successful candidate will be subject to our Pre-Employment Background Screening process which consists of a Criminal Background Check.

Job: Service

Organization: Cummins Inc.

Role Category: On-site with Flexibility

Job Type: Exempt - Experienced

Min Salary: C$80000

Max Salary: C$120000

Relocation Package: No

Business Justification: Backfill

100% On-Site: Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.