Service Specialist

London Drugs Limited; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail chain is seeking a Service Specialist for their Edmonton location. This role emphasizes superior customer service, requiring the ability to manage the front end of the store and assist customers effectively. Candidates should possess excellent communication and leadership skills, managing stress efficiently in a fast-paced environment. Opportunities for advancement and a comprehensive benefits program are provided. Flexible schedules are expected, with possible shifts from Monday to Sunday.

Benefits

Comprehensive medical, dental, and vision coverage

Company matched RRSPs

Employee Discount Program

Ongoing in-house training & education courses

Employee Family Assistance Program

Employee Recognition Program

Advancement opportunities

Qualifications

• Superior customer service experience is essential.
• Excellent communication skills required.
• Supervisory experience would be considered an asset.

Responsibilities

• Provide customer assistance to support a superior shopping experience.
• Supervise front end while on duty, monitor cashier coverage.
• Handle customer issues courteously in a fast-paced environment.
• Demonstrate strong leadership and follow-up skills.
• Train others and monitor work habits.

Skills

Customer service experience

Communication skills

Leadership qualities

Interpersonal skills

Ability to cope with stress

Job description

Overview

Not just a job… a community
a partnership
a team. You’ll experience them all at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! We currently have opportunities for: Service Specialist

The Service Specialist is generally responsible for providing any assistance required by customers throughout the General Sales area. This position is key in the company’s ability to fulfill our mission statement, which is to provide a superior shopping experience every day.

You will also be responsible for handling customer issues and supervision of the front end of the store while on duty. Front end duties include monitoring cashier coverage, maintaining front end supplies, replenishing change float, and answering calls for customer assistance at the check outs.

This is a customer service position which requires a great deal of customer contact. Applicants must be able to work effectively in a fast paced environment while at the same time providing quality service in a professional, courteous, and helpful manner.

You will have good inter-personal, motivational, delegation and follow up skills, combined with a willingness to accept responsibility, and an ability to train others and monitor their work habits. You will also be able to cope with stress, pressure, and remain calm when dealing with difficult situations.

A positive, mature, and professional leadership style, good inter-personal, motivational, delegation and follow up skills, and a solid understanding of policies and procedures are essential for this role. Supervisory experience would be considered an asset.

If you have superior customer service experience, the ability to work with a sense of urgency, combined with excellent communication skills (good listener, patient, and articulate), then we have the opportunity for you to excel!

Responsibilities & Qualifications

• Provide customer assistance throughout the General Sales area to support a superior shopping experience.
• Supervise front end during duty hours, monitor cashier coverage, maintain front end supplies, and manage change as needed.
• Handle customer issues with a professional, courteous, and helpful approach in a fast-paced environment.
• Demonstrate interpersonal, motivational, delegation and follow-up skills; train others and monitor work habits; cope with stress and remain calm in difficult situations.
• Possess leadership qualities and an understanding of policies and procedures; supervisory experience is an asset.
• Excellent communication skills, sense of urgency, and strong customer service capabilities.

Benefits & Opportunities

• Advancement opportunities through promote-from-within policies.
• Salaries commensurate with experience.
• Comprehensive benefits program including:
  • Comprehensive, optional medical, dental, prescription drug and vision coverage for you and your family
  • Company matched RRSPs
  • Employee Discount Program
  • Ongoing In-House Training & Education Courses
  • Employee Family Assistance Program
  • Employee Recognition Program
  • Community Involvement

Schedule & Apply

Applicants should be available to work a flexible schedule, Monday to Sunday. Apply Now!

Equal Opportunity & Privacy

London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We will provide accommodations during the recruitment process upon request.

The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services. London Drugs may collect, use, and/or disclose your personal information for establishing, managing or terminating an employment relationship, including references or candidacy assessments. To protect yourself, do not respond to unsolicited job offers or disclose sensitive details to unverified sources.