Service Manager - Peterbilt

Brandt; Northeastern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading manufacturing and distribution company is seeking a Service Manager for their Sudbury location. This role involves managing the service workflow, ensuring compliance with standards, and developing the service department budget. Candidates should have 5-7 years of experience in service management, strong communication skills, and a commitment to safety. The position offers opportunities for advancement and a comprehensive benefits package.

Benefits

On-the-job education

Advancement opportunities

Comprehensive benefits package

Job security

Qualifications

• 5-7 years of combined service and management experience in the truck and coach equipment industry.
• Strong commitment to occupational health and safety.
• Confidence and critical thinking for effective problem-solving.

Responsibilities

• Manage service workflow and enforce standards.
• Prepare quotes for customer work orders.
• Monitor service revenue and expenses.

Skills

Effective communication

Self-motivated learning

Technical problem solving

Proficiency in desktop applications

Job description

Brandt is currently seeking a Service Manager for our Sudbury Brandt Peterbilt location. The Service Manager will be responsible for managing the sales and delivery of after-market support services (component diagnostics, repair, and replacement) for the truck and trailer business. This includes managing all aspects of the service department and day-to-day activity of foremen, leadhands, service writers, and shop, field, and resident mechanics.

Responsibilities

• Managing service workflow
• Enforcing standards, policies, and reporting practices are followed to established standards
• Development and management of the Service Department budget to meet financial and operational goals
• Preparing quotes for customer work orders; opening & closing work orders
• Inspect / operate customer equipment as part of resolving concerns / diagnostics
• Monitor service revenue and expenses monthly
• Ensure work is performed according to established safety and industry standards
• Reviewing employee performance against goals on an ongoing basis

Required Skills

• Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
• Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others
• Must be able to travel to customer worksites, and as required, operate and work on or around heavy equipment
• Must be proficient in using work-related desktop applications and web-based productivity applications
• Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
• A recent driver\'s abstract will be required

Required Experience

• Demonstrates a strong commitment to occupational health and safety
• 5-7 years’ progressive, combined experience in service, management and business (i.e. journeyperson truck and coachmechanic, combined with 3 years’ management / supervisory experience in the truck and coachequipment industry)
• Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership
• Demonstrated ability to organize work, set priorities, and achieve work related objectives and goals
• Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with customers

Discover The Brandt Advantage

When you work for Brandt, we work for you. It’s as simple as that. That means on-the-job education to develop new skills, advancement opportunities, a comprehensive benefits package and more – all backed by unmatched job security.

About the Brandt Group of Companies

The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada — is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 5400+ employees and more than 170 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada’s largest privately owned companies and is among an elite group of Platinum Club members of Canada’s Best Managed Companies.