Service Manager - Parkland Chrysler Dodge Jeep Ram

Cambridge Housing Authority; City of Spruce Grove; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian automotive dealer group is seeking a Service Manager in Spruce Grove, AB. The role includes overseeing team performance, ensuring excellent customer service, and managing department budgets. The ideal candidate will have over 5 years of experience in the automotive service field and strong leadership skills. The company offers a competitive compensation and benefits package along with opportunities for professional development.

Benefits

Competitive Compensation and Benefits Package

Employee Vehicle Purchase & Service Plans

Employee and Family Assistance Programs

Professional development opportunities

Qualifications

• 5+ years of experience in an automotive dealership Service Department.
• 3-5 years of management experience.
• Working knowledge of industry standards and practices.

Responsibilities

• Oversee service department performance and staff.
• Ensure exceptional customer service and repeat customers.
• Control department budgets and manage service desk efficiency.

Skills

Communication skills

Organizational skills

Team leadership

Education

Related post-secondary program or training

Tools

Service applications (ADP/CDK)

Job description

Join the ride!

Position: Service Manager

Location: Spruce Grove, AB

Dealership: Parkland Chrysler Dodge Jeep Ram

Classification: Full Time, Immediate Hire

AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data‑driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long‑lasting, trust‑based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast‑paced, non‑stop, and a little unpredictable—and we love it.

Your area of focus.

You will play a crucial role in overseeing and managing the performance of service advisors, technicians, and other staff in the service department. You will need to ensure that staff are well‑trained, motivated, and working together effectively to provide exceptional customer service and efficient repair and maintenance services. Leveraging your extensive leadership skills and knowledge of Parts, Service, and customer service excellence, you will be accountable for the Service Department’s annual financial performance goals.

What drives your day‑to‑day?

• Oversee team members performing vehicle inspections, preparing reports and when required, necessary, carries out these job duties
• Effectively organize and manage team members, including technicians and advisors, to ensure team objectives and service goals are achieved
• Own creating an exceptional customer service experience by: maintaining customer relationships and ensuring repeat customers by delivering quality service, recommending additional products and services and by addressing any customer concerns or complaints quickly and professionally
• Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency
• Resolve service desk problems and improve current service desk operations to increase productivity and enable amazing customer service
• Monitor department operations and client concerns to define patterns and work to improve efficiency
• Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
• Control department budgets and other expenses
• Demonstrate and champion a healthy and safe work environment

What are the must‑haves…

• Completed a related post‑secondary program and/or training courses would be valuable
• 5 years of experience in an automotive dealership Service Department
• 3‑5 years of management experience
• A provincially recognized Journeyman Automotive Mechanic Certificate would be an asset but is not required
• Working knowledge of industry standards and practices, including product details and company services offered
• Experience with service applications with ADP / CDK including dispatch also considered an asset
• A valid driver's license and a safe driving history
• Ability to train, coach, direct and encourage technicians, advisors and shop foreman
• Excellent communication and organizational skills

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company‑wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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