Service Manager

Build It; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

A construction services company located in Peel Region is seeking a Service Manager to oversee compliance and coordination of service work. This role involves managing client communications, subtrade engagement, and financial oversight while striving for operational excellence. The ideal candidate will have strong client focus, excellent communication skills, and experience in operational management. Flexibility in scheduling is required due to the nature of the work.

Qualifications

• Demonstrated experience in professional customer interaction and relationship management.
• Great communication skills necessary to lead a team and negotiate with vendors.
• Willingness and aptitude to learn new technology and systems.
• Basic understanding of construction and maintenance practices.
• Experience in operational management or coordination role.
• Experience with pricing, budgeting, and accounting functions.

Responsibilities

• Organize, schedule, and dispatch client work orders to technicians and subtrades.
• Source and manage all subtrade engagement.
• Provide updates and ensure effective coordination between clients and subtrades.
• Compile and submit professional Installation/Completion Reports.
• Establish and improve departmental processes and SOPs.
• Manage and maintain contract documentation.
• Timely pricing of completed work orders for accurate invoicing.
• Support accounting functions related to AR and AP.
• Monitor use of accounting software across the organization.
• Prepare detailed and accurate estimates for quotes and PMA proposals.
• Perform site checks post work orders to verify quality control.

Skills

Client Focus

Communication Excellence

Technical Adaptability

Industry Knowledge

Operational Experience

Financial Acumen

Tools

Accounting software (Spectrum)

Job description

TheServiceManagerisresponsibleforthecomplianceandcoordinationofallservicework

whileworkingcloselywiththeOperationsManagertoimproveperformance,productivity,

efficiencyandprofitabilitythroughtheimplementationofbestoperationalpractices.The

ServiceManagerisresponsibleforsupportingtheMaintainItdepartment,managingquality assuranceprograms,strategizingprocessimprovementsandultimatelyresponsibleformaintainingandincreasingtheefficiencyofthebusiness.

REPORTING RELATIONSHIPS

TheServiceManagerreportsdirectlytotheOperationsManagerandisrequiredtointerfacecloselywithallemployees,sub-trades,vendorsandsuppliers.

CORE RESPONSIBILITIES

• WorkOrderManagement:Efficientlyorganizing,scheduling,anddispatchingclient workorderstointernaltechniciansandexternalsubtrades.
• Subtrade&VendorManagement:Sourcing,coordinating,andmanagingallsubtrade engagement,includingsecuringcompetitivepricingandensuringclearscope-of-work agreements.
• ClientCommunication:Servingastheprimarycommunicationpoint,providingproactiveandtimelyupdates,andensuringeffectivecoordinationbetweenclientsandsubtrades.
• Reporting:CompilingandsubmittingprofessionalInstallation/CompletionReportsto clientswithallnecessarydocumentation.
• ProcessImprovement:Establish,maintain,andcontinuouslyimprovedepartmental processesandstandardoperatingprocedures(SOPs).
• ContractDocumentation:Responsibleformanagingandmaintainingcontract documentationforvariouscompanyagreements,includingserviceagreementsfor subcontractors.
• FinancialOversight:Responsiblefortimelypricingofcompletedworkordersforaccurateinvoicepreparation.
• AccountingSupport:MonitoringAccountsReceivable(AR)andAccountsPayable(AP)processestoprovideessentialsupporttotheaccountingfunction.
• SystemManagement:Monitorandpromotetheeffectiveuseofouraccounting software(Spectrum)acrosstheorganization.
• Budgeting&Quoting:Preparedetailedandaccurateestimatesformaterial,labour, equipment,andsubcontracts.ThisincludespreparingquotesandPreventative MaintenanceAgreement(PMA)proposals.
• QualityControl(QC):Performsitecheckspostworkorderstoidentifyandverifyqualitycontrolitems.

REQUIRED QUALIFICATIONS

• ClientFocus:Mustbeanaturalclient-facingpersonwithdemonstratedexperiencein professionalcustomerinteractionandrelationshipmanagement.
• CommunicationExcellence:Possessesgreatcommunicationskills(bothwrittenand verbal)necessarytoleadateam,negotiatewithvendors,andclearlyconveycomplex projectdetailstoclients.
• TechnicalAdaptability:Astrongwillingnessandaptitudetolearnandmasternew technologyandsystems(e.g.,ourSpectrumsoftware)todriveprocessefficiency.
• IndustryKnowledge:Requiresabasicunderstandingofconstructionandmaintenance practiceswithrelevantindustryexperience.
• OperationalExperience:Demonstratedexperienceinanoperationalmanagement, logistics,orcoordinationrole.
• FinancialAcumen:Experiencewithpricing,budgeting,estimating,andproviding supportforAR/APfunctions.

WORKING ENVIRONMENT

• Pace&Adaptability:Mustbecomfortableandthriveinafast-paced,dynamic environmentwhereprioritiescanshiftquickly.
• SchedulingFlexibility:Someafter-hourscommunicationswillberequiredto coordinatewithourcrewswhooftenworkeveningsandweekends.

MEASUREMENT OF PERFORMANCE

• Thequalityofworkproducedasmeasuredbyerrors,reworkandcomplaints.
• Abilitytocommunicateeffectivelywithcustomers,suppliersandstaff.
• Theaccuracyandstateoforganizationofallrecordskept.
• Thedegreeofcompliancewiththerequiredregulationsandstandards.
• Abilitytobuildacapableandcompetentteamandprovidetechnicalguidancetoothersandresolveproblemsasateam.
• Abilitytolead,motivateandinspireotherstogetthejobdoneontimeandwithinbudget.
• Thelevelofsupporttothemanagementteamintheareasrequested.
• Abilitytodevelop,implementanddocumentbestpracticesintheareasunderyourcontrolin theorganization.