Service Leader Job Details | Schindler Group

Schindler Group; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the elevator industry is looking for a Service Leader in Vancouver. This role involves customer account management, portfolio growth, and team leadership to ensure high-quality service delivery and operational efficiency. Ideal candidates should have a post-secondary education in Business or Engineering, alongside experience in the elevator or capital equipment industry. Join a team committed to enhancing urban mobility and safety while offering professional development and competitive benefits.

Benefits

Competitive Salary (commensurate with experience)

Competitive Bonus Incentive Program or Commission Plan

Wide range of professional and leadership development opportunities

Competitive Extended Health, Dental & Vision Plans

Generous Paid Time Off Plans

Tuition Reimbursement Program

Competitive Group RRSP with Company Match

Qualifications

• 3-5 years in elevator industry or related experience.
• Ability to motivate and guide team members.
• Solid leadership skills.

Responsibilities

• Build and maintain favorable client relationships.
• Plan, develop and implement sales strategies.
• Manage hourly field employees and ensure quality standards.

Skills

Customer Service

Coaching and Mentoring

Financial Management

Presentation

Problem Solving

Teamwork

Education

Post Secondary – preferably in Business or Engineering

Tools

MS Office

Job description

Location: Vancouver, BC,British Columbia,Canada
Job ID:79396

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billionof us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contributes to making places more accessible,inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect bothamong colleagues and for the world around us. By joining us, you don’t justbecome part of our success story; you help shape the future and continue our richlegacy that started back in 1874.

WithCanadianHeadquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technologyengineering as well as mechanical and micro-technology products designedand rigorously tested for comfort, efficiency and reliability. Schindler productscan be found in many well-known buildings throughout Canada, includingScotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, andVancouver Canada Line.

Join us as a

Service Leader Your main responsibilities

Customer and Account Management
• Build and maintain favorable client relationships
• Ensure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution• Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized

Portfolio Growth and Retention
• Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives
• Plan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
• Assemble and present information for service and fixed priced repair offerings
• Identify and pursue potential customers to drive and support strategic growth objectives
• Analyze customer needs and secure desirable business through application of company products and services
• Work with owner and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologies
• Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing

Process Management and Administration
• Develop sales proposals and prepare estimates for the sale of company products and services
• Assure full utilization of systems and follow best demonstrated practices (BDP)
• Prepare and maintain required customer information and files in accordance with established procedures
• Work in cooperation with Contract Control on sales contract agreements
• Accounts receivable management for assigned accounts
• Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures

Safety and Supervision
• Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision
• Ensure exceptional quality standards, training and performance of field personnel
• Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
• Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements
• Coach hourly field employees Company’s methods of quality, productivity and safety
• Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
• Review of time tickets for accuracy and maintain vacation schedules
• Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity

Financial Management
• Manage/support all service work in area of responsibility within framework of financial budget

Process and Quality Management
• Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety.
• Implement route management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum level
• Provide technical support to Sales and Field employees
• Ensure ISO compliance

What you bring

• Post Secondary – preferably in Business or Engineering
• 3-5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment

• Proficient in MS Office
• Coaching and Mentoring: ability to motivate and guide team members
• Communication: Communicate clearly and articulately• Customer Service: Demonstrate costumer focus through improving performance• Leadership: Possess solid leadership skills
• People Management: Ability to select, train, supervise and evaluate staff
• Persuasion: Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility
• Presentation: Ability to present materials clearly
• Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
• Teamwork: Ability to interact with all levels and be an integral part of the operation
• Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things

What’s in it for you?

• Competitive Salary (commensurate with experience)
• Competitive Bonus Incentive Program or Commission Plan
• Wide range of professional and leadership development opportunities
• Competitive Extended Health, Dental & Vision Plans
• Generous Paid Time Off Plans
• Tuition Reimbursement Program
• Competitive Group RRSP with Company Match

We Elevate… Your Career

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on our career website .

By submitting this application, you consent to allow Schindler ElevatorCorporation to share your application details (including your personalinformation) with our third-party recruitment partners and affiliate companies.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.