Service Leader

Joseph Richard Group; Surrey; On-site; CAD 60,000 - 80,000; Full time

Job summary

A hospitality group is seeking Service Leaders for The Henry Public House in Surrey. You will manage daily operations, lead a team, and ensure high service standards. Candidates should have experience in food and beverage service, effective communication skills, and a positive attitude. This role involves evenings, weekends, and holiday shifts with negotiable wages based on experience.

Qualifications

• Minimum of 1 year experience as a Food & Beverage Server and/or Bartender.
• Joseph Richard Group Food & Beverage testing.
• Serving It Right certification.

Responsibilities

• Manage daily operations and ensure service standards are met.
• Maintain communication with the General Manager on issues.
• Ensure guest satisfaction in food, service, and environment.

Skills

Strong communication skills

Organizational skills

Multi-tasking

Positive, can-do attitude

Job description

Overview

We are currently hiring Service Leaders to join us at The Henry Public House, located in the heart of downtown Cloverdale (Surrey).

Duties

• Manage daily or nightly operations and ensure all service standards and guest requests are met
• Keep General Manager promptly and fully informed of all issues and take prompt corrective or suggest alternative course of action where necessary
• Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with JRG policies and procedures
• Attends weekly Service Leader meetings
• Maintains favorable working relationship with all company employees to foster and promote a cooperative and harmonious working environment which will be conducive to maximize employee morale, productivity and efficiency / effectiveness
• Provide a favorable image of The Joseph Richard culture and uphold high industry standards
• Oversee and manage all areas of the restaurant and make decisions reflected in the importance to guest service
• Hold all employees accountable for service standards, performance and appearance
• Ensure guest satisfaction in all areas of food, service and environment
• Communicate with the team through daily log outs and updates
• Develop and maintain relationships to ensure guests remain loyal and return
• Report and record all repair and maintenance issues in a timely manner
• Ensure financial and payroll related administrative duties are completed accurately on time and in accordance with company policies and procedures
• Maximize bar profitability by ensuring correct pouring and recipes are followed
• Understand scheduling based on budget and sales forecast and staffing and maintaining shifts accordingly

Working Conditions

• Hours and shifts may vary. Includes working evenings, weekends and holidays.

Wage negotiable, based on experience

Requirements

• Minimum of 1 year experience as a Food & Beverage Server and / or Bartender
• Joseph Richard Group Food & Beverage testing
• Serving It Right
• First Aid Level 1 is an asset, but not required
• Positive, can-do attitude
• Ability to multi-task
• Strong communication skills
• Organizational skills