Service Engineer (NOC 21301)

Schuler North America; Cambridge; On-site; CAD 146,000; Full time

Job summary

A leading machinery manufacturing firm in Cambridge is seeking an Associate Mechanical Engineer. The role involves evaluating customer requests, developing technical specifications, and providing technical support to sales teams. Candidates should have a Bachelor's degree or equivalent experience, along with proficiency in mechanical drafting software like CATIA. Strong analytical and communication skills are essential. Competitive salary offered.

Benefits

15 days vacation

Permanent employment

Qualifications

• Minimum of two years industrial experience in mechanical engineering, preferably with heavy equipment.
• Proficient in designing components and mechanical systems.
• Ability to travel nationally and abroad.

Responsibilities

• Evaluate mechanical content of customer requests for quotations.
• Develop technical specifications for projects.
• Provide troubleshooting assistance to field service technicians.

Skills

Mechanical drafting software proficiency

Analytical aptitude

Strong communication skills

Time management

Teamwork orientation

Education

Bachelor's degree or equivalent experience

Tools

CATIA

ACAD-Mechanical

ERP systems (SAP)

Job description

Overview

• Address : 250 Royal Oak Road, Cambridge, ON N3E 0A9
• Salary : $146,000 annually
• Hours : 40 hours per week
• Terms of Employment : Permanent, Full Time
• Language of Work : English
• Number of Positions : 1
• Vacation : 15 days

Responsibilities

• Evaluation of the mechanical content of customer requests for quotations of repair and modernization projects.
• Development of technical specifications, solutions and requirements for projects to be quoted in consideration of customer and local / national standards.
• Technical project clarification with the customer.
• Develop detailed technical descriptions for quotations.
• Technical support of the sales group, including meetings with customers.
• Development and design of technical solutions.
• Drafting of project, assembly, and part drawings.
• Development of material bills.
• Cost and time conscious project work.
• Evaluation of spare parts.
• Close cooperation with affiliated Schuler engineering groups worldwide. Support the Field Service Group in preparation of installations and repairs.
• Provide troubleshooting assistance to Schuler field service technicians and engineers.
• Troubleshoot customer’s problems by phone / email and onsite, if required.
• Participate in on-call service program.
• Traveling and going on service calls will be required occasionally.
• Visit customers on sales or project meetings.
• Perform as Engineering Project Manager on specific jobs based on assignment by the Service Engineering Manager.
• Support Customer Service Representatives in spare parts order processing by providing technical information.
• Prepare and facilitate technical training programs for internal and external customers.
• Interface with the customer as needed to resolve issues and technical concerns.
• Supports new machine sales with technical information when requested.
• Development and evaluation of preventative maintenance inspection programs.
• Support the quality department with incoming material inspections of complex components.

Qualifications and Requirements

• Bachelor's degree preferred and / or equivalent number of years of experience
• A minimum of two years industrial experience in mechanical engineering with a specialization on heavy equipment, preferably mechanical power presses.
• Proficient user of mechanical drafting software, such as CATIA, ACAD-Mechanical, Inventor, or similar. (Schuler uses CATIA as the primary CAD suite).
• Able to design components and mechanical systems based on their required functionality.
• Understands mechanical and chemical properties of materials.
• Able to create metric manufacturing drawings including ISO standards.
• Highly efficient in reading and interpreting of mechanical part and assembly drawings.
• Understanding of hydraulic systems and fluid schematics.
• Familiar with common standards such as ISO, ANSI, ASME, etc.
• Proficient user of the Microsoft Office 2010 Suite
• Familiar with ERP systems, preferably SAP.
• Ability to travel, nationally and abroad.
• Proficient user of Microsoft Office (Excel, Outlook and PowerPoint) and SAP preferred
• Possess strong analytical aptitude
• Proficient computer skills with the ability to learn new software
• Customer focused and Quality Oriented
• Strong time management and organizational skills
• Ability to multi-task and to work in dynamic business environment; Adaptable to change
• Self-motivated and results oriented; Ability to use judgement and make decisions independently
• Teamwork oriented to resolve problems and achieve goals
• Excellent listening, verbal and written communication skills

How to Apply

If you have the above requirements and experience, please send us your resume and we will contact you. You may contact us via email at [e-mail]

Job Details

• Seniority level : Associate
• Employment type : Full-time
• Industries : Machinery Manufacturing

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