Service Deployment Analyst

Thrive; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A growing technology solutions provider in Ottawa is seeking a Service Deployment Analyst to assist with client onboarding and projects related to cloud-based services. The ideal candidate will have experience with Microsoft 365, Azure, and troubleshooting skills. This role requires excellent communication abilities and the capacity to manage multiple projects effectively in a dynamic environment. The position involves supporting Deployment Engineers, managing a build room, and ensuring all documentation is complete for project transitions.

Qualifications

• 1-2 years of experience in Managed Service Provider (MSP) environment preferred.
• Excellent problem-solving skills with the ability to manage multiple projects.
• Self-motivated and able to work independently and as part of a team.

Responsibilities

• Assist with the deployment and enrollment of end-user devices into Thrive services.
• Maintain adherence to Deployment Engineering support criteria.
• Provide configuration support to deployment engineers.
• Manage and maintain a build room at Thrive’s Ottawa office.
• Facilitate the transition of completed projects to the support team.

Skills

Microsoft 365

Microsoft Azure

Mimecast

Veeam

Windows Servers

Networking Knowledge

Troubleshooting

Network Configuration

Job description

Location: Ottawa, ON (onsite up to 4x/week)

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer‑centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look‑out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview

At Thrive, a Service Deployment Analyst plays a key role in supporting our Deployment Engineers with client onboardings and projects focused on infrastructure, messaging, and cloud‑based services. You'll assist with project implementation, migrations, upgrades, and documentation, as well as manage and maintain a build room at Thrive’s Ottawa office. We seek individuals with technical proficiency and a strong desire to learn from our team of seasoned engineers. As a Service Deployment Analyst, you'll collaborate with Deployment Engineers to achieve complex goals and objectives. Success in this role requires excellent documentation, communication, and troubleshooting skills.

Primary Responsibilities

• Assist with the deployment and enrollment of end‑user devices into Thrive services
• Maintain adherence to Deployment Engineering support criteria
• Provide configuration support to deployment engineers
• Manage and maintain a build room at Thrive’s Ottawa office
• Facilitate the transition of completed projects to the support team, ensuring all necessary documentation for long‑term maintenance is provided

Qualifications

• Knowledge and experience with Microsoft 365, Microsoft Azure, Mimecast, Veeam, and Windows Servers
• General networking knowledge
• Experience in troubleshooting, network configuration, and hardware issues
• Availability to work 4 days a week at Thrive’s Ottawa office
• 1‑2 years of MSP experience preferred
• Excellent problem‑solving skills; able to prioritize and manage multiple projects
• Self‑motivated, with the ability to work both independently and collaboratively in a team environment