Service Coordinator

Manitoulin Transport; Lively; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading transportation company in Ontario is seeking a service operations professional with a minimum of 5 years of experience. Responsibilities include documenting repairs, managing workflow, preparing work orders, and ensuring parts availability for maintenance. The ideal candidate should have strong organizational, communication, and technical skills. This position offers competitive wages and benefits, including profit sharing and opportunities for growth.

Benefits

Competitive Wages

Comprehensive Benefits Program

Profit Sharing Opportunities

Tuition Reimbursement

Opportunities for growth and advancement

Qualifications

• Minimum 5 years in service operations.
• Knowledge of AS400 system.
• Good organizational and communication skills.

Responsibilities

• Document repairs from various sources and prioritize work.
• Maintain daily workflow spreadsheet.
• Prepare and assign work orders to technicians.

Skills

Service operations experience

AS400 knowledge

Organizational skills

Communication skills

Decision making skills

Technical skills

Mechanical skills

Problem solving skills

Cost analysis skills

Customer focus

Job description

Company Description

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 65 years of experience, Manitoulin developed transportation knowledge that is relied on and trusted by clients in various industries.

Job Description

Essential Duties & Responsibilities

• Document repairs provided from multiple sources (EDVIR, walk-ups/ triage, email, technician findings, operations, maintenance software) and prioritize work accordingly.
• Maintain the local “Facility Planner” spreadsheet outlining daily workflow
• Prepare work orders in Enrich and assign tasks as needed to technicians after repairs have been approved by the Shop Supervisor and/or Service Manager
• Ensure all tasks are completed in Enrich with proper comments for each job line
• Ensure warranty claims are opened for all warrantable parts and/or repairs
• Work with Parts Dept to ensure parts are in stock and/or ordered prior to equipment arriving for PM service and/or repairs
• Assist parts Dept in sourcing parts
• Ensure part cores are returned for proper credit
• Close completed work orders after review
• Works with Outsourced Maintenance Coordinators to schedule equipment and ensures equipment gets to the required shop
• Driver & Customer Relations

Qualifications

• Minimum 5 years in service operations
• Knowledge of the AS400
• Good organizational skills
• Good communication and decision making skills
• Technical, mechanical and problem solving skills
• Focused on cost analysis and cost reduction
• Focused on customer and driver satisfaction

Additional Information

• Competitive Wages
• Comprehensive Benefits Program
• Profit Sharing Opportunities
• Tuition Reimbursement
• Opportunities for growth and advancement