Service Advisor

Velocity Truck Centres, Canada; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A full-time permanent position for a Service Advisor is available at a prominent truck dealership in Kelowna, BC. The role requires exceptional customer service skills, strong technical knowledge, and organizational abilities as the first point of contact for customer inquiries and vehicle service. The company offers competitive compensation, generous vacation time, and comprehensive health benefits, promoting a balanced work-life environment.

Benefits

Generous accrued vacation time

Employer RRSP matching

Comprehensive health coverage

Qualifications

• Proven technical expertise related to trucks.
• Excellent customer service and communication skills.
• Strong organizational and time management skills.

Responsibilities

• Greet customers and listen to their vehicle concerns.
• Conduct vehicle inspections and check for recalls.
• Prepare and enter repair orders while ensuring timely repairs.

Skills

Technical expertise

Customer service skills

Communication skills

Problem-solving skills

Organizational skills

Job description

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Position : Service Advisor

Type : Fulltime Permanent

Location : Kelowna, BC

Compensation : $27 - $32 / hour

Who We Are

Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 16 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.

What We Offer

• Attractive Compensation : $27 - $32 / hour
• Work-Life Balance : Generous accrued vacation time.
• Financial Security : Plan for the future with employer RRSP matching
• Comprehensive Benefits : Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs.

Position Overview

Be the first point of contact, providing exceptional service by assessing vehicle concerns, checking recalls, and keeping customers informed. Handle warranty claims, prepare repair orders, and ensure timely repairs. If you have strong communication skills and a passion for customer service, this role is for you!

Job Duties

Greet customers, listen to vehicle concerns, and clarify issues.

Conduct inspections, check for recalls, and retrieve vehicle details.

Review maintenance records and service schedules.

Explain estimates, provide daily updates, and notify customers when repairs are complete.

Verify warranty and service contract coverage, explaining provisions and exclusions.

Prepare, enter, and obtain approvals for repair orders.

Monitor repairs to ensure timely completion.

Print warranties, repair orders, and issue sublet purchase orders.

Review completed jobs, collect payments, and close out orders.

Handle administrative tasks as needed.

Required Skills And Qualifications

Proven technical expertise

Knowledge of trucks and parts

Excellent customer service skills

Excellent communication skills

Excellent problem-solving skills

Strong organizational skills

Excellent time management skills

Able to work in fast pace environment

Work well with internal and external customers

Velocity Truck Centres is an equal opportunity employer.

Salary : $27.00 - $32.00 per hour

Job Posted by ApplicantPro

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Truck Transportation

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