Service Advisor

Martin Automotive Group; Canada; On-site; CAD 45,000 - 60,000; Full time

Job summary

An automotive service company in Canada is seeking a Service Advisor to provide exceptional customer care and maintain vehicle service quality. Ideal candidates will have a high school diploma and at least one year working experience as a Service Advisor. The role includes customer interaction and overseeing service estimates. Competitive benefits such as medical, dental, and commission are offered.

Benefits

Medical, Dental, Vision, Life Insurance

401k

Paid Holidays

Weekly Paychecks

Hourly + commission + bonus

Qualifications

• Must have high school diploma or GED.
• Proven record of achieving exceptional customer satisfaction.
• At least 1 year as a Service Advisor or similar role.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on vehicle details.
• Prepare a complete and accurate estimate for labor and parts.
• Monitor vehicle progress throughout the day.

Skills

Customer Satisfaction

Bilingual communication

Integrity

Energy and enthusiasm

Education

High school diploma or GED

Job description

Martin Automotive Group is searching for a Service Advisor to join our team at our Subaru of Ontario location! We believe our continued success and future growth is attributed to our employees.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Qualifications

• Must have high school diploma or GED
• Proven record of achieving exceptional Customer Satisfaction
• At least 1 year as a Service Advisor, Assistant Lane Manager or Service Consultant, Manufacturer experience
• Above average energy level
• A desire for a long term career with a growing organization
• Bilingual preferred but not required
• Personal and professional integrity

Benefits

• Medical, Dental, Vision, Life Insurance
• 401k
• Paid Holidays
• Weekly Paychecks
• Hourly + commission + bonus

Service Advisor, Advisor, Service Writer, Customer Service, EOE