Senior UX Designer - Unified Communications

Global Relay; Vancouver; Hybrid; CAD 90,000 - 110,000; Full time

Job summary

A leading technology firm in Vancouver seeks a UX Designer to enhance user experiences in enterprise applications. You will engage in design processes, collaborate closely with stakeholders, and ensure user needs are met. The ideal candidate has over 6 years of experience, strong communication skills, and a robust portfolio of successful designs. This position offers competitive compensation within the range of CAD 90,000 to 110,000, along with flexible work arrangements and numerous employee benefits.

Benefits

Comprehensive health benefits

Subsidized meal program

Paid vacation days

Corporate bonuses

RRSP matching program

Qualifications

• 6+ years of experience in user experience design for web, desktop, or mobile applications.
• Portfolio showcasing UX design process and successful products.
• Ability to multi-task and remain organized in a dynamic environment.

Responsibilities

• Advocate for customers and understand their challenges.
• Prototype and validate design solutions.
• Communicate solutions effectively to developers.

Skills

User experience design

Communication skills

Web technologies

Empathy

Tools

Prototyping tools

Design software

Job description

Overview

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Global Relay is a career-building company. A place for big ideas, new challenges, groundbreaking innovation, and where you can genuinely make an impact – and be recognized for it. We value diversity, inclusion, and the contributions of all employees and foster a work environment that encourages collaboration and learning, free of barriers.

Your role

Your role:

Global Relay's enterprise applications have a substantial footprint in the messaging and archiving space for compliance. This role provides an excellent opportunity to help solve tough problems and create great experiences that have a significant impact on our customers. We are looking for a UX Designer who champions our users in all phases of the product management cycle, from context and problem framing through to the delivery of meaningful solutions. You will conduct research to understand our customers’ problems, work with the business to understand their needs, and collaborate with UI designers and developers to design the final product.

Responsibilities

• Advocate for our customers by gaining a deep understanding of their work and the challenges they face
• Be a key partner to stakeholders and product management in helping to come up with approaches that work — you’re not here to just “gather” requirements
• Proactively apply research techniques that are appropriate to the problem being addressed
• Concept, prototype, validate, fine-tune and present design solutions
• Communicate those solutions to our developers in an agile software development environment
• Create sketches, flows, wireframes and other design artifacts
• Help identify and leverage metrics to drive product management and measure success
• Guide and coach other designers and non-designers to uplift their design thinking capabilities
• Join a diverse team using modern tools

About you

• 6+ years’ experience doing user experience design for web, desktop or mobile applications
• A portfolio showing your UX process and how it resulted in products that people love
• Experience with a range of tools and the willingness to adopt to new tools as needed
• Excellent verbal and written communication skills
• Ability to multi-task and keep organized in a dynamic environment
• Very good understanding of web technologies
• Empathy, intellectual curiosity and openness to learn about compliance in finance
• Experience in an enterprise business environment is definitely an asset

Compensation

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range $90,000 — $110,000 CAD

What you can expect

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. You’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.