Senior Telephony Leader — NG911 & Cybersecure Dispatch

Alberta Health Services; Edmonton; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A public health organization is seeking a Senior Telephony Specialist in Edmonton, Canada. This strategic role focuses on ensuring compliance with Alberta's Emergency 9-1-1 standards and enhancing telephony systems, particularly Next Generation 9-1-1 technologies. Ideal candidates will have extensive experience in telephony and cybersecurity, and will support emergency communications for first responders. The position requires collaboration across teams and offers the potential for remote work within Alberta.

Qualifications

• 5+ years of work experience in information technology.
• 3-5 years leading telecommunications projects in complex environments.
• Functional leadership experience in managing operational teams.

Responsibilities

• Ensure compliance with Alberta 9-1-1 standards and NG911 requirements.
• Lead initiatives for secure call routing and cybersecurity.
• Mentor IT Analysts and promote high-performance culture.

Skills

Telecommunications project leadership

Cybersecurity knowledge

Collaboration and communication

Telephony system management

Education

Diploma or undergraduate degree in IT or related field

Job description

A public health organization is seeking a Senior Telephony Specialist in Edmonton, Canada. This strategic role focuses on ensuring compliance with Alberta's Emergency 9-1-1 standards and enhancing telephony systems, particularly Next Generation 9-1-1 technologies. Ideal candidates will have extensive experience in telephony and cybersecurity, and will support emergency communications for first responders. The position requires collaboration across teams and offers the potential for remote work within Alberta.