Senior Technical Writer.

Innovatia; Saint John; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading content solutions provider in Saint John, Canada, is seeking an experienced technical documentation specialist. The role demands over 7 years of experience, expertise in DITA authoring tools, and strong analytical skills. You'll be responsible for creating documentation plans, writing technical content, and leading initiatives to enhance content quality. The position offers opportunities for remote work and professional growth.

Benefits

Comprehensive Health Insurance

Employee Wellness Program

Robust reward programs

Remote work opportunities

Immigration Program

Qualifications

• 7+ years of experience in technical documentation.
• Strong technical aptitude for grasping complex technologies.
• Excellent written and spoken communication skills.

Responsibilities

• Research customer documentation requirements and create doc plans.
• Write technical documentation demonstrating advanced skills.
• Lead initiatives to improve content quality and usability.

Skills

DITA authoring and publishing XML tools

Networking technologies

Agile methodologies

Cloud technologies

Technical communication

Job description

Innovatia Content Solutions is an industry leading content solutions provider with expertise in the Information Technology, Telecommunications, and Energy sectors. Operating for over 20 years, we provide our customers enterprise content solutions to address business challenges while meeting the needs of their end users. We accomplish this through learning and documentation solutions, including operational and technical content development and management, customized eLearning development, and content strategy and architecture services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.

Responsibilities

• Researches and analyzes the customer’s documentation requirements; creates doc plans; writes technical documentation
• Demonstrates advanced skills in using DITA XML–based authoring tools
• Performs risk analysis, identifies potential issues, and creates work estimates for doc projects
• Quickly learns and adopts technology, tools, and processes in a fast-paced environment
• Grasps complex technologies with a strong analytical and technical aptitude
• Research new trends in information and service delivery
• Leads initiatives to improve content quality and usability and to improve team processes; contributes to strategy discussions
• Applies proven leadership skills to team building and mentoring junior and intermediate writers
• Implements information architecture methodologies and techniques
• Demonstrates in-depth understanding of Agile and Waterfall development methodologies
• Possesses in-depth understanding of telecommunications, cloud, and networking domains
• Finds creative and practical solutions to complex problems related to the creation and maintenance of documentation sets
• Works with limited or no supervision to pursue established goals and resolve issues as they arise
• Adapts writing style to project requirements; applies principles of minimalism

Qualifications

• 7+ years of experience. Well versed in DITA authoring and publishing XML tools, Networking technologies and Agile methodology
• Background in Cloud technologies is an asset
• Must possess strong technical aptitude to grasp complex technologies, specifically in the IT networking and software development domain
• Excellent written and spoken communication skills

Benefits at Innovatia

• Comprehensive Health Insurance policy
• Employee Wellness Program with focus on mental health
• Robust reward and recognition programs
• Company incentive programs offered
• Attractive leave policy : Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
• Ample growth and learning opportunities
• Remote work opportunities
• Focus on work / life balance
• Immigration Program supporting immigration to Canada for eligible employees

We thank all candidates for your interest, however, only those selected for an interview will be contacted.

At Innovatia we are building and leveraging a best-in-class global workforce that embraces diversity, equity, and inclusion. Innovatia is an equal opportunity employer.