Senior Technical Services Specialist - Cabin and IFEC - YYZ (100790)

WestJet; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A major Canadian airline in Toronto is seeking a Senior Technical Services Specialist to provide engineering support for in-flight entertainment, connectivity systems, and interior furnishings. Essential role includes troubleshooting issues and ensuring compliance with safety regulations. Candidates must hold an Aircraft Maintenance Engineering License and have extensive experience with large aircraft such as the Boeing 737 and 787. Competitive benefits and travel privileges are offered.

Benefits

Travel privileges for you and your family

Flexible benefit programs

Fun and friendly culture

Qualifications

• Minimum 6 to 10 years relevant experience.
• 5+ years working on large transport category aircraft, preferably Boeing 737NG and MAX or 787.
• Proven ability to liaise with personnel, vendors, and stakeholders.

Responsibilities

• Immediate technical support for IFE, connectivity, interior furnishing, and cabin systems.
• Support technical instructions and troubleshooting guidance.
• Investigate and recommend corrective actions for defects.

Skills

Technical support

Analytical skills

Problem solving

Communication skills

Attention to detail

Education

Industry relevant diploma from an accredited college or technical school

Aircraft Maintenance Engineering License (M2 or E rating)

Tools

TRAX

Microsoft Office Suite

Job description

Employment Type: Full-time Regular

City: Toronto, ON (YYZ)

Posting Open Date: 09/05/2025

Posting Close Date: 09/19/2025 (Please note the posting will close at 11:59pm MST)

Overview

Reporting to the Senior Manager, In-Service Engineering, the Senior Technical Services Specialist is responsible for front-line engineering support for Interior furnishing, cabin systems, inflight entertainment (IFE), and connectivity systems across the fleet. The role is responsible for troubleshooting in-service defects, supporting MCC and line maintenance, and ensuring regulatory and operational compliance for passenger-facing systems. Partners with OEMs, vendors, and internal stakeholders to drive improvements in cabin system availability.

Key deliverables include:

• Provide immediate technical support to MCC, Line Maintenance, and Heavy Maintenance for IFE, connectivity, interior furnishing and cabin system issues.
• Support authoring technical instructions, troubleshooting guidance, and task cards as required.
• Support Defect resolution and Investigate repetitive cabin/IFE/connectivity defects, recommending corrective actions and escalation to OEMs/vendors.
• Ensure MEL deferrals related to cabin/IFE/connectivity are managed, tracked, and resolved within compliance timelines.
• Support analysis of reliability data for cabin/cabin systems.
• Vendor & OEM Liaison on In-Service technical issues.
• Coordinate troubleshooting support, spares, and warranty claims with suppliers.
• Ensure technical dispositions meet Transport Canada and OEM requirements.
• Recommend proactive maintenance strategies and task adjustments.

Experience and qualifications

• An industry relevant diploma from an accredited college or technical school
• Must hold an Aircraft Maintenance Engineering License (M2 or E rating)
• Minimum 6 to 10 years relevant experience
• Minimum 5 years of experience working on large transport category aircraft, preferably Boeing 737NG and MAX and/or 787
• Proven ability to liaise with other company personnel and outside agencies, vendors and stakeholders
• Advanced skill level working with TRAX or other similar Aircraft Maintenance Tracking System
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent analytical, problem solving, and relationship building skills
• Excellent communication skills, both verbal and written
• Exceptional attention to detail

The benefits of being a WestJetter

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Apply now

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada’s leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet – and that is our people. WestJet is committed to creating an inclusive workplace that celebrates our differences by way of diversity, equity, and inclusion. As an equal opportunity employer, we want to you bring your full self to work and feel appreciated for your contributions. We are committed to inclusivity, equity, and accessibility in the selection process. If you require an accommodation during the recruiting process, please let our Talent Acquisition team know.

We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com.